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Operational Excellence Specialist

2 weeks ago

Petaling Jaya, Selangor, Malaysia Bjak Full time

About Us

Bjak is a leading provider of innovative financial services, dedicated to delivering accessible and sustainable solutions for individuals and businesses in Southeast Asia.

Our team at Bjak is comprised of industry experts who are passionate about navigating complex regulations and environments to create cutting-edge products. We strive to stay ahead of the curve by investing in technology, including custom API, blockchain, trading systems, and data science.

We are seeking an experienced Operational Excellence Specialist to join our team. As a key member of our operations department, you will play a vital role in ensuring the smooth functioning of our business activities.

Responsibilities:

  1. Develop and implement operational strategies that align with Bjak's overall objectives and growth plans.
  2. Lead and mentor a high-performing operations team, fostering a culture of continuous improvement and accountability.
  3. Collaborate with the executive team to ensure seamless execution of business strategies and initiatives.

Day-to-Day Operations Management:

  1. Oversee and manage daily operations, including production, supply chain, quality assurance, logistics, and customer service.
  2. Ensure operational processes are efficient, cost-effective, and capable of supporting company growth.
  3. Resolve operational issues promptly and implement solutions to prevent future occurrences.

Process Optimization & Continuous Improvement:

  1. Identify and implement best practices across all operational areas to enhance productivity and reduce costs.
  2. Drive continuous improvement initiatives, fostering a culture of innovation and efficiency.
  3. Monitor key performance indicators (KPIs) and operational metrics to measure success and identify areas for improvement.

Stakeholder Collaboration:

  1. Work closely with cross-functional teams, including finance, HR, and sales, to ensure alignment and operational excellence.
  2. Establish and maintain strong relationships with vendors, suppliers, and partners to support business operations.

Flexibility & Hands-On Approach:

  1. Be willing and able to work during odd hours and manage operations on the go, as required by the business.
  2. Lead by example, demonstrating a hands-on approach to resolving issues and improving processes.

Risk Management & Compliance:

  1. Stay informed about industry trends, market dynamics, and regulatory requirements to mitigate risks and ensure compliance.
  2. Implement and enforce operational policies and procedures that safeguard the company's assets and reputation.

The ideal candidate will possess:

  • A Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
  • Proven experience in a senior operations role, with a track record of leading and optimizing business operations.
  • Strong strategic thinking and problem-solving skills, with the ability to execute plans effectively.
  • Excellent leadership and team management skills, with the ability to inspire and develop a high-performing team.
  • Hands-on approach with a willingness to work during odd hours and manage operations in a dynamic environment.
  • Strong understanding of operational processes, including supply chain management, logistics, and quality assurance.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

  • Competitive salary
  • Casual work attire
  • Comprehensive medical, dental, and vision benefits
  • Strong learning and development plans for your career growth
  • International work environment and flat organization