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Digital Banking Specialist

1 week ago

Kulim, Kedah, Malaysia Hong Leong Bank Full time
Key Responsibilities

  • Provide superior customer service to walk-in customers and contribute to expected levels of CSAT scores and Mystery Shopping Results;

  • Carry clear targets for specific products – CASA and FD Book growth and account opening, cross-selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;

  • Learn and use I-Pads/other devices (if applicable to branch) for customer service/cross-selling;

  • Assist in calling up customers for service/sales interactions;

  • Carry out Branch RCSA through sample checking and effective rectification as applicable;

  • Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

  • Over-ride transactions as per Bank defined transaction limits;

  • Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

  • Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

  • Observe and comply with the Bank's Code of Conduct & Ethics;

  • Maintain confidentiality of customers and Bank's information in a responsible manner;

  • Keep a clean, organized work area and maintain a professional appearance;

  • Attend all trainings as applicable including e-learning/Workday;

  • Filing of reports;

  • Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc.;

  • Carry out other duties as assigned periodically.