Software Implementation Specialists

4 days ago


Subang Jaya, Selangor, Malaysia Noetic Synergy Sdn Bhd Full time
About the Role

Noetic Synergy Sdn Bhd is seeking highly skilled Software Implementation Consultants to join our team. As a key member of our implementation team, you will be responsible for delivering high-quality software solutions to our clients.

Key Responsibilities:

  • Develop in-depth knowledge of our software solutions and customers' industry and functional business processes.
  • Work closely with clients to onboard them to our products from project kick-off to live-run.
  • Create and follow project plans, manage and monitor progress, and guide all aspects of implementation.
  • Set and adhere to project timelines and goals for multiple concurrent implementations.
  • Evaluate customers' current business practices and configure our solution to meet their needs.
  • Ensure each customer is trained to use the product and monitor their progress and system utilization.
  • Maintain excellent customer rapport via phone, online meetings, and email to build strong successful customer relationships.
  • Provide regular support to ensure quick response times to all customers.
  • Report and recreate issues to development as they come to your attention inside the product.
  • Develop and improve training documentation and best practices for internal and external use.
Requirements

To be successful in this role, you will need:

  • A minimum of LCCI/Diploma/Degree in Accounting, Computer Science, Information Technology, or equivalent.
  • Fluent English language skills.
  • At least 1 year of working experience in a related field, although fresh graduates with excellent academic results are encouraged to apply.
  • Candidates with Property Development Industry knowledge will have an added advantage.


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