Auditor Quality Control
7 days ago
Join us as an Auditor Quality Control and contribute to driving quality and process improvement within our operations.
About Toll Group
Toll is a leading logistics company that supports businesses worldwide.
The Role
You will be responsible for conducting regular quality control audits, analyzing agent interactions and identifying areas for improvement. Additionally, you will provide consistent coaching to agents, focusing on specific error patterns and best practices.
Responsibilities:
- Quality Audits:
- Analyze operational processes and identify opportunities for improvement.
- Provide actionable suggestions to the team.
- Performance Improvement and Training:
- Develop and deliver targeted training sessions for low-performing agents.
- Focusing on practical skills and knowledge.
- Process Improvement and Reporting:
- Generate accurate and timely quality reports, presenting data in a clear and concise manner.
- Maintain excel spreadsheets for reporting and data analysis.
Requirements:
- Bachelor's degree / Diploma in any field (recent graduates encouraged to apply).
- Strong proficiency in Microsoft Excel.
- Excellent communication and interpersonal skills.
- Strong attention to detail and analytical abilities.
- A positive attitude and a willingness to learn and grow.
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