Remote Support Agent
6 days ago
Leanis Solutions Sdn Bhd is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to merchants from various locations. Your duties will include responding to merchant inquiries, resolving transaction issues, escalating complex problems to senior support teams, and participating in weekly online meetings with management.
Key Responsibilities
- Respond to merchant inquiries regarding transaction issues
- Collaborate with senior support teams to resolve complex issues
- Compile and submit daily reports to management
- Prioritize and manage multiple tasks simultaneously
Requirements
- Minimum Diploma in any field
- Fresh graduates are encouraged to apply
- Proficiency in English & Bahasa Malaysia in communication & writing
- Reliable internet connection, own a computer and a suitable workspace for remote work
- Strong attention to detail in verifying system-provided information
- Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week
- Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking
What We Offer
- Competitive salary and benefits package
- Ongoing training and development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
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