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Call Center Team Lead

3 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Minacs Full time

This job involves leading a team of call center associates at Minacs and ensuring they meet performance metrics. You will provide coaching, motivation, and accountability to direct reports and drive them to achieve set business goals.

Main Objectives
  • Supervise daily activities of team members and ensure they meet performance targets.
  • Develop and implement plans to improve team performance and address any issues that arise.
  • Communicate expectations to employees and provide timely updates.
Candidate Profile
  • Associate's degree in a related field with two to four years of relevant experience preferred.
  • Strong leadership and communication skills.
  • Ability to prioritize tasks, manage time effectively, and meet deadlines.