Retail Store Sales Team Member
4 days ago
About This Role
">We are seeking a highly motivated and fashion-conscious individual to join our team as a Sales Assistant. As a representative of our brand, you will play a crucial role in delivering exceptional customer experiences, promoting key styles, and driving sales performance.
">Main Responsibilities:
">- Create exciting experiences around product launches, workshops, and events for our guests
- Provide outstanding customer service, including speaking to customers and offering advice on colour, fit, style, and silhouette to best suit their needs
- Promote key styles/new arrivals and bestselling products to drive sales and conversion in-store
- Ensure a seamless shopping experience, with all merchandise available in all colours, sizes, and quantities on the sales floor
- Maintain a clean and organized shopping environment on the floor and at the fitting rooms
- Process new stock, replenishments, returns, damages, and transfers, as well as support all stock take/stock count exercises
- Manage the POS system to process payments and handle mall loyalty cards/vouchers
- Assist in processing and handling customer online returns/exchanges in-stores
- Establish rapport with potential and current customers to build a strong regular customer base
- Adhere to SOPs for store maintenance, visual merchandising excellence, and housekeeping duties
- Collaborate with the store manager to drive sales performance
Requirements:
">- A passion for the brand and our products
- Able to relate to our mission of empowering women through style and have a strong personal sense of style and fashion
- A strong people person who is not afraid to approach strangers and strike a genuine conversation
- A performance-driven professional that drives sales through a customer-centric approach
- An awesome team player with a touch of fun, encouragement, support, and respect in interactions with other staff members
- A multitasker with the ability to work quickly in a fast-paced environment and some degree of OCD towards tidiness
- A dependable co-worker who can work independently and proactively
- A self-starter with a proactive and hands-on approach
Qualifications & Experience:
">- 1+ years of relevant work experience preferably in fashion/retail companies
- No working experience but willing to learn are welcome to apply
- Minimum SPM/Diploma holder in Retail Management/Fashion or related fields
- Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Mandarin
Benefits:
">- Staff Discount
- Medical Card
- Annual Leave / Maternity leave / Birthday Leave / Medical Leave
Seniority level
">- Entry level
Employment type
">- Full-time
Job function
">- Customer Service
- Retail Apparel and Fashion
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