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Cloud Service Architect

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia iSoftStone Group Full time
Job Description:

We are seeking a highly skilled Technical Account Manager to join our team at iSoftStone Group.

About the Role:
  • Representing Cloud Service Provider at the customer interface, comprehensively understanding the customer's IT and application architecture, maintaining cooperation with key customer personnel, conducting analysis and review of the customer's existing IT architecture, assisting and providing consultation on overall IT architecture planning, and facilitating implementation and delivery.
  • Possessing basic troubleshooting and issue resolution capabilities across Cloud Service Provider product lines, helping enterprise-level customers enhance the stability of their cloud-based businesses. This includes customized best practices, handling mechanisms for exceptions, and emergency response plans. Leveraging Alibaba Cloud's product lines and technical systems to help customers gain in-depth understanding of cloud services and continuously improve their technical capabilities.
  • Driving continuous optimization of Cloud Service Provider's intelligent products, resolving technical issues encountered by customers in their use of cloud computing services and solutions. Continuously improving problem handling mechanisms and processes, collaborating directly with Alibaba Cloud service experts and product specialists to ensure efficient resolution of enterprise technical issues.
Key Responsibilities:
  1. To serve as a single point of contact for customers and internal stakeholders regarding all aspects of Cloud Service Provider products and services.
  2. To act as a subject matter expert (SME) for Cloud Service Provider's offerings and provide strategic advice to customers on leveraging these solutions to achieve their business objectives.
  3. To work closely with sales teams to develop and execute strategies that drive revenue growth and customer acquisition.
Requirements:
  • A Bachelor's degree or above in Computer Science or a related field is required.
  • A minimum of 3 years of experience in solution design, architecture, backend development, maintenance, and optimization of large-scale internet applications or enterprise applications in the entertainment, retail, finance, or similar industries.
  • Proficiency in both Chinese and English languages, capable of using them simultaneously in the workplace.
  • Possess a solid IT background, preferably with extensive knowledge and hands-on experience in cloud computing, particularly public clouds.