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Customer Experience Specialist

3 weeks ago

Bayan Lepas, Penang, Malaysia Emerson Electric Full time

**About the Role**

We are seeking a highly skilled and dedicated Service Resolution Expert to join our team. As a key member of our customer service department, you will play a crucial role in providing high-quality resolutions to our customers' inquiries and requests.

**Responsibilities:**

  1. Resolve or bring up customer requests and inquiries to provide an accurate solution.
  2. Route customer requests or inquiries to the appropriate team internally or the support structure externally according to the business strategy.
  3. Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.
  4. Process customer standard and non-standard orders and quotes transactions from multiple sales channels with consistent speed and accuracy.
  5. Provide request status on multiple channels.
  6. Provide feedback on existing processes and activities that promote improvement and documentation improvement of our knowledge-based center.
  7. Address and resolve blocking issues related to nonstandard commercial terms and processes.
  8. Take part in administrative and project-like tasks.

**What We're Looking For:

We value individuals who possess strong analytical, problem-solving, and self-starter skills. Our ideal candidate is proficient in writing and speaking in Korean, has a bachelor's degree preferably in technical or business fields, and has experience in shared service center environments.

**Our Culture & Commitment to You:

At Emerson Electric, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive.