Control Tower Service Delivery Director

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia BDP International Full time

About Our Team

We are a dynamic team at BDP International, committed to providing comprehensive 4PL solutions to our clients. We are seeking a Control Tower Service Delivery Manager to join our team, overseeing operational activities and providing visibility to clients.

Main Responsibilities

  • Lead a team of Control Tower Coordinators and drive a culture of operational excellence.
  • Act as the first point of escalation for any issues with shipment planning and 3PL booking.
  • Collaborate with Business Analysts to identify and implement continuous improvement initiatives.
  • Maintain and update SOP documents.
  • Interface with customer vendors and manufacturing plants as required.
  • Monitor and drive 4PL team's performance to relevant KPI's.
  • Conduct root cause analysis and implement corrective actions.

Key Skills and Qualifications

  • Team development and leadership.
  • Strong attention to detail.
  • Ability to think outside of the box and be resourceful.
  • Willingness to learn.
  • Team player.
  • Strong interpersonal skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize tasks in order to achieve objectives.
  • Ability to utilize and optimize IT resources to achieve process efficiencies.
  • Ability to perform in a multicultural matrix environment.
  • Microsoft Office, Word, Excel and PowerPoint.


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    About the RoleWe are seeking a seasoned professional to join our team as a Service Delivery Director. In this role, you will be responsible for overseeing the delivery of our Professional Services across major regions in ASEAN.As a key member of our team, you will work closely with our Technical Account Managers, Consultants, and Residents to ensure seamless...


  • Kuala Lumpur, Kuala Lumpur, Malaysia FNZ Full time

    The Service Delivery Manager plays a pivotal role in driving business success by providing strategic client management support and service delivery oversight. This involves working closely with key clients to ensure their expectations are met, particularly regarding key performance indicator reporting, meeting actions, and availability.In collaboration with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full time

    Director of Assurance ServicesOverview:The Director of Assurance Services will be responsible for leading the development and implementation of a robust assurance program that aligns with the global Zurich Framework. This role requires a high level of expertise in assurance frameworks and principles, as well as excellent leadership and collaboration...


  • Kuala Lumpur, Kuala Lumpur, Malaysia MAL E2P - Systems Delivery (DH) Full time

    Job Summary:We are seeking an Application Delivery Lead to oversee the delivery of applications and systems at MAL E2P - Systems Delivery (DH). The successful candidate will have experience in project management, system development, and technical support.About the Role:Lead cross-functional teams to deliver projects and applications.Develop and implement...

  • Project Director

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full time

    Job DescriptionAs a Project Director at FNZ (UK) Ltd, you will be responsible for the end-to-end management of projects to contracted time, quality, and budget requirements.This involves leadership of a distributed project team in multiple locations, and proactive identification, management, and resolution of risks and issues throughout the full project...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

    We are looking for a highly skilled and experienced Quality Control and Manufacturing Director to join our team at Businesslist. The ideal candidate will have a strong background in quality control and assurance, as well as experience in manufacturing and production management.Key responsibilities include:Developing and implementing quality control...


  • Kuala Lumpur, Kuala Lumpur, Malaysia CoWork Consultancy Services Full time

    Key ResponsibilitiesWe are seeking a highly experienced Senior Financial Director to join our leadership team at CoWork Consultancy Services. As a senior director, you will be responsible for driving financial performance and growth across the organization.The successful candidate will have strong leadership skills, experience in financial strategy...


  • Kuala Lumpur, Kuala Lumpur, Malaysia HCLTech Full time

    Job OverviewHCLTech Federal Territory of Kuala Lumpur, Malaysia seeks an experienced Senior Service Automation Engineer to join our team. As a key member of our IT operations department, you will play a critical role in designing, implementing, and managing automation solutions that optimize service delivery across IT systems and processes. Your expertise in...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Baker Hughes Gruppe Full time

    Job Overview:Baker Hughes Gruppe is seeking a highly skilled Service Delivery Coordinator to join our team. As a key member of our Operations group, you will be responsible for ensuring the highest level of service delivery and quality to our customers.About the Role:Act as primary contact for clients throughout the job preparation, execution, and close-out...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full time

    About Capco,As a global business and technology consultancy solely dedicated to the financial services industry, we combine innovative thinking with unrivalled first-hand industry knowledge to offer our clients consulting expertise, complex technology integration, and managed services.We help our clients successfully increase revenue, manage risk and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Getronics Full time

    The Service Desk Operations Director will be responsible for driving process improvements to enhance efficiency and effectiveness of the service desk. They will collaborate with Problem, Change, and Incident Management teams to ensure seamless ITSM integration.The successful candidate will also build and maintain strong relationships with internal...

  • Delivery Leader

    4 days ago


    Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full time

    Job RequirementsAs a Project Director at FNZ (UK) Ltd, you will require:Significant experience in leading the delivery of business-critical projects, preferably software implementations within the financial services industry.Experience of managing stakeholders to executive levels, building strong relationships and taking accountability for...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Nutanix Full time

    About the RoleHungry, Humble, Honest, with Heart.A highly skilled Service Delivery Management Leader is sought after to manage the Professional Services Delivery functions across major parts of ASEAN. The successful candidate will lead a team of Technical Account Managers, Consultants and/or Residents, responsible for managing customer delivery and revenue...


  • Kuala Lumpur, Kuala Lumpur, Malaysia BDP International Full time

    About Our RoleWe are looking for a skilled Logistics and Transportation Specialist to join our team as a Control Tower Service Delivery Manager. In this role, you will oversee the success of the Control Tower Coordinators, serve as an escalation point for clients, and ensure that issues are resolved swiftly and effectively.Main ResponsibilitiesLead a team of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Nursing Director OpportunityThis exciting opportunity has arisen for a seasoned nursing professional to join our client's leadership team as a Director of Nursing. The role offers a chance to make a significant impact on the delivery of high-quality patient care and to contribute to the success of our client's healthcare facility.Key ResponsibilitiesOversee...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Avensys Consulting Full time

    Avensys Consulting is a global IT professional services company with a wide service spectrum including enterprise solution consulting, business intelligence, and managed services. Our client base spans various industries such as banking and financial services, insurance, information technology, healthcare, retail, and supply chain.We are currently seeking an...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Standard Chartered Life and Careers Full time

    Financial Services Director RoleWe are seeking a highly skilled and experienced Financial Services Director to join our team, responsible for managing financial markets risks and ensuring compliance with regulatory requirements.The ideal candidate will have a strong background in financial markets and risk management, with experience in leading teams and...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Gated Talent Full time

    Gated Talent is a global organization that offers comprehensive solutions to client needs. We are seeking a seasoned professional to lead our Transfer Pricing Services division as a Director.In this role, you will be responsible for developing and executing plans to expand our transfer pricing service portfolio and drive revenue growth. You will also stay...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Crowe Malaysia PLT Full time

    Driving Business Objectives through Operational ExcellenceCrowe Malaysia PLT is seeking a seasoned Operational Lead to drive operational excellence in its Customer Operations team and contribute to achieving business objectives.About the RoleThis leadership position oversees daily operations, collaborating with internal stakeholders to drive business...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full time

    Prudential plc is committed to fostering a culture of excellence and innovation. As an Assistant Director, Audit, you will be responsible for driving this culture forward by leading and developing our internal audit function.Key ResponsibilitiesOversee the delivery of a portfolio of audit assignments, ensuring timely completion and high-quality results.Take...