Network Infrastructure Engineer

6 days ago


Johor Bahru, Johor, Malaysia Techify Care Full time

Techify Care is dedicated to delivering innovative IT solutions to businesses across various sectors. We foster strong relationships with leading vendor partners, empowering us to provide tailored resources and expert advice.

Job OverviewYour Key Responsibilities
  • Escalate technical concerns to relevant parties and ensure timely resolution.
  • Maintain adherence to established standards and procedures.
  • Address user queries and resolve issues related to standard software applications and IT services.
  • Generate monthly reports detailing help desk activity.
  • Develop and maintain robust network infrastructure.
  • Monitor system performance to guarantee reliability and accessibility.
  • Recommend strategic infrastructure solutions aligned with IT policy and procedures.
  • Provide level 2 technical support and troubleshooting assistance as needed.
Requirements
  • A bachelor's degree or higher in Computer Science, Engineering, or a related field is required.
  • Prior experience in Helpdesk/Technical Support or Network Engineer/Systems Engineer roles is desirable.
  • Excellent communication and interpersonal skills are crucial.
  • A keen eye for detail and commitment to delivering high-quality work are essential.
  • Results-driven individuals capable of excelling in fast-paced environments are ideal.
  • Effective team players who can manage diverse stakeholder expectations are vital.
Benefits
  • A dynamic and supportive work environment.
  • Ongoing opportunities to contribute positively to a successful organization.


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