Quality Assurance Specialist
2 weeks ago
The Role Overview:
Job DescriptionWe are seeking a highly skilled Quality Assurance Specialist to join our team in Thailand. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services. You will work closely with our cross-functional teams to identify and resolve quality issues.
This is a challenging role that requires strong analytical and problem-solving skills. The ideal candidate will have a minimum of 1 year of experience as a Quality Analyst and be proficient in project status reports and executive briefings.
You will also have the opportunity to lead and coordinate teams, design searches, and generate reports for automated analysis of recorded contact center conversations.
In this role, you will provide recommendations and strategies to address critical business problems using industry best practices and innovative approaches.
Required Skills and Qualifications- Experience: Minimum 1 year as a Quality Analyst.
- Independence: Fast learner with minimal supervision.
- Preferred Background: Trust & Safety and Content Moderation experience.
- Reporting: Skilled in project status reports & executive briefings.
- Communication: Strong presentation & public speaking abilities.
- Soft Skills: Critical thinking, decision-making, organizational & time management.
- People Management: Ability to lead & coordinate teams.
- Data Analysis & Reporting: Design searches and generate reports for automated analysis of recorded contact center conversations.
- Strategic Solutions: Provide recommendations & strategies to address critical business problems using industry best practices and innovative approaches.
- Housing Allowance: Provided.
- Training: Comprehensive onboarding & skill development.
- Medical & Insurance Coverage: Health benefits included.
- EPF, SOCSO & EIS: Full statutory contributions.
- Additional Perks: Optical allowance, annual leave, medical leave & career growth opportunities.
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