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Luxury Hotel Operations Director

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia EQ Kuala Lumpur Full time

**Company Overview**

EQ Kuala Lumpur is a luxury five-star hotel that combines heritage with modern innovation, offering world-class hospitality, award-winning dining, and state-of-the-art wellness facilities.

The hotel has earned numerous prestigious accolades, including being named the No.1 Best City Hotel in Malaysia at the Travel + Leisure Luxury Awards Asia Pacific.

**Job Description**

This is a full-time on-site role for a Hotel Manager at EQ Kuala Lumpur. The Hotel Manager will be responsible for overseeing day-to-day operations, managing staff, ensuring guest satisfaction, and maintaining quality standards.

The role also involves handling budgeting, sales initiatives, coordinating rooms and food & beverage services.

**Key Responsibilities**

  • Oversee daily hotel operations, ensuring world-class service and seamless guest experiences
  • Lead, coach, and develop a passionate team to achieve operational and financial goals
  • Uphold brand standards and drive continuous improvement in service quality and guest satisfaction
  • Foster a culture of excellence, collaboration, and innovation
  • Work closely with senior leadership to implement strategic initiatives and enhance the hotel's reputation

**Requirements**

  • A Malaysian with international leadership exposure or an expatriate with the right to live and work in Malaysia
  • A proven leader in the Rooms Division, with a track record of operational excellence and guest satisfaction
  • A hospitality professional with a passion for delivering unparalleled luxury experiences
  • A strong mentor and team builder, inspiring high-performing teams to exceed expectations
  • A detail-oriented, results-driven individual who thrives in a dynamic, fast-paced environment

**Benefits**

  • The opportunity to lead an iconic luxury hotel in Malaysia
  • A supportive owner and leadership team that values innovation and excellence
  • Competitive remuneration and benefits package
  • A dynamic and rewarding career in world-class hospitality