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Order Fulfillment Coordinator

1 week ago

Pasir Gudang, Johor, Malaysia Food Excellence Specialist Sdn. Bhd. Full time

Role Description

The Sales Order Coordinator is responsible for managing the sales order process, from receipt of customer orders to delivery of products. This involves order processing, logistics coordination, and sales support.

Responsibilities:

  • Order Processing:
    • Process customer sales orders accurately and efficiently.
    • Verify stock availability and confirm delivery timelines with suppliers.
    • Generate sales documentation, including invoices, packing slips, and shipping labels.
  • Logistics Coordination:
    • Arrange delivery schedules with logistics providers and track shipment status.
    • Update customers on delivery progress and resolve any issues that may arise.
    • Manage customs clearance procedures for international shipments and liaise with freight forwarders.
  • Sales Support:
    • Respond to customer inquiries regarding product availability, pricing, and delivery.
    • Follow up with customers on outstanding orders and provide updates on delivery status.
    • Assist with sales-related administrative tasks, such as preparing sales reports and customer data management.
  • Administrative Tasks:
    • Maintain accurate customer records and perform data entry tasks.
    • Filing and organizing sales and logistics documents.
    • Handle basic accounting tasks related to sales orders.

Requirements:

  • Degree in Business Management or Supply Chain.
  • Excellent communication and interpersonal skills.
  • Proficient in Microsoft Office Suite.
  • Understanding of shipping procedures and customs regulations.