Digital Commerce Executive

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Wealth Mastery Academy (WMA) Full time

Wealth Mastery Academy (WMA) seeks a highly skilled E-commerce Executive to lead online product listings, customer service, and website performance. As an E-commerce Executive, you will oversee product listing creation and management, ensure accuracy and optimization for SEO, and handle customer inquiries, returns, and complaints. You will also process orders and provide timely shipping and delivery, resolve issues related to payment, delivery, or product quality, and maintain the e-commerce website's user-friendliness and optimal performance. This role requires strong analytical skills to analyze website analytics and prepare reports on sales, traffic, customer engagement, and other key performance metrics.

Main Responsibilities:
  • Product Listings: Create and manage product listings on e-commerce platforms.
  • Customer Support: Handle customer inquiries, returns, and complaints.
  • Order Fulfillment: Process orders and provide timely shipping and delivery.
  • Website Optimization: Maintain the e-commerce website's user-friendliness and optimal performance.
  • Data Insights: Analyze website analytics and prepare reports on key performance metrics.
Qualifications:
  • Bachelor's degree in Business, Marketing, E-commerce, or a related field.
  • 1-2 years of experience in e-commerce or retail operations.
  • Strong knowledge of e-commerce platforms.


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