Fraud and Risk Management Manager

1 week ago


Petaling Jaya, Selangor, Malaysia Teleperformance Full time
Job Overview

We are seeking a skilled Fraud and Risk Management Manager to join our team. As a key member of our risk management department, you will be responsible for managing a team of managers and agents to detect and prevent fraudulent activity.

Responsibilities
  • Lead the day-to-day operations of the risk management team, ensuring that all activities are carried out in accordance with requirements and SLAs.
  • Manage the overall performance and governance of the Statements of Work (SOWs) together with Vendor Account Management/Business Development.
  • Establish the vendor infrastructure necessary to perform the services, including technology, financial, human resources, security, facilities, and communication resources.
  • Provide exceptional people management, mentorship, and career development to members of the team, achieving low attrition levels and high employee engagement.
Requirements
  • Bachelor's degree or equivalent diploma.
  • Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment.
  • Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment Systems that includes fraud chargebacks, customer complaints, and escalations.
  • Strong analytical and problem-solving skills.
  • 10+ years of experience in operations, preferably in BPO/ITES industry.
  • 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
  • Excellent written and verbal communication skills.
Preferred Requirements
  • High cultural awareness of political and social situations.
  • Proficiency in English and multi-lingual is highly preferred.
  • Ability to build a positive relationship with clients to create new business opportunities.
  • Identify potential risks and opportunities for improvement in processes and suggest solutions.


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