Fraud and Risk Management Manager
1 week ago
We are seeking a skilled Fraud and Risk Management Manager to join our team. As a key member of our risk management department, you will be responsible for managing a team of managers and agents to detect and prevent fraudulent activity.
Responsibilities- Lead the day-to-day operations of the risk management team, ensuring that all activities are carried out in accordance with requirements and SLAs.
- Manage the overall performance and governance of the Statements of Work (SOWs) together with Vendor Account Management/Business Development.
- Establish the vendor infrastructure necessary to perform the services, including technology, financial, human resources, security, facilities, and communication resources.
- Provide exceptional people management, mentorship, and career development to members of the team, achieving low attrition levels and high employee engagement.
- Bachelor's degree or equivalent diploma.
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment.
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment Systems that includes fraud chargebacks, customer complaints, and escalations.
- Strong analytical and problem-solving skills.
- 10+ years of experience in operations, preferably in BPO/ITES industry.
- 7+ years of people management experience, including managing managers, and a strong desire to develop team members.
- Excellent written and verbal communication skills.
- High cultural awareness of political and social situations.
- Proficiency in English and multi-lingual is highly preferred.
- Ability to build a positive relationship with clients to create new business opportunities.
- Identify potential risks and opportunities for improvement in processes and suggest solutions.
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