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IT Support Specialist

3 weeks ago

Pasir Gudang, Johor, Malaysia Masimo Full time

Job Summary:

This position involves providing IT support and troubleshooting services to end-users in a global IT environment.

The successful candidate will be responsible for performing IT troubleshooting, desktop, and remote support, as well as assisting onsite and remote employees with computer and software issues.

  • Provide advanced IT support to internal Masimo employees to fulfill requests and troubleshoot issues with desktop computers, laptops, printers, mobile devices, and peripheral devices.
  • Assist onsite and remote employees with their computer and software issues with Windows, Macs, iOS, and Android.
  • Provide recommendations for improving Helpdesk processes.
  • Escalate any major or unresolved IT issues to IT management.
  • Assist with implementation of policies and processes for company compliance with federal regulations.
  • Understand all security policies associated within the network infrastructure.
  • Software installation and network troubleshooting.
  • Imaging computers and desktop/laptop setup.
  • Document resolution and follow up with trouble tickets.
  • Help purchase and manage hardware and software inventory.
  • Assist other IT team members with project tasks and testing.
  • Maintain computer equipment connected to the network.
  • Provide end-user and remote support; assist and educate network users; prepare technical and user documentation and training materials.
  • Included in on-call rotation.
  • Perform other duties or special projects as assigned.