Associate Program Manager

The ZALORA Operational Excellence team is on the lookout for a new Associate Program Manager to lead and manage our in-house Lean Six Sigma program. Part of ZALORA’s long-term Strategy goals, this is a unique learning, professional development and certification program with a strong reach throughout the entire organization. Its purpose is to embed a strong Continuous Improvement (CI) culture in ZALORA, while delivering improvements in processes, KPIs, growth and profitability. **Responsibilities**: **i) Delivery** - Work with a regional team of Lean Six Sigma Black Belts to consistently achieve program objectives and key results (OKRs) and KPI targets - Lead high-impact, cross-functional improvement projects in a timely, effective manner - Deliver regular Lean Six Sigma training and coaching sessions - Create and improve Lean Six Sigma training materials/ tools for the whole organization - Manage program quality through NPS and employee satisfaction improvements - Work with program “champions” from other departments to embed CI culture - Lead and participate in brainstorming sessions and workshops to obtain new ideas for improvement initiatives **ii) Engagement** - Manage and improve employee engagement in the program at every level of the participant journey funnel - Deliver regular employee communications to increase participation in the program - Collaborate with Managers and Leaders to instill CI/ Lean Six Sigma routines or habits in their teams and departments - Develop and roll out a new points and rewards initiative to incentivize program participation **iii) Strategy** - Design and achieve quarterly program OKRs in alignment with company/ departmental OKRs - Plan and execute the expansion of the program in multiple departments - Develop and lead new value-adding initiatives to deliver process, cultural and structural transformation in ZALORA **Basic Qualifications/ Requirements**: - At least 3 years of work experience - Lean Six Sigma Black Belt or Six Sigma Black Belt certification is required - Lean Six Sigma Green Belt or Six Sigma Green Belt certification can also be considered, provided that there is prior extensive working experience in Green Belt projects - Program and project management skills - Excellent training and coaching skills - Strong change management/ transformational skills - Able to think and plan strategically - Customer-centric mindset with an ability to build good engagement habits - Have a strong people-focused mindset - Have a strong bias towards root cause analysis (RCA) and process-based mindset **Preferred Qualifications/ Requirements**: - Background in E-commerce, Tech, startup, service-based companies or similar environment - Cross-functional working experience or knowledge in various functions of a business (Operations, Commercial, Marketing, Sales/ Revenue, Finance, Tech/ Engineering, HR, etc) - Good data analytics skills - Experience in performance management - A strong work ethic and eager to exceed work expectations **What We Offer You**: - A chance to see your impact in the organization as we highly encourage ownership as an organization - An opportunity to grow exponentially in your career - An opportunity to gain project management certifications in this role - Driven colleagues and a diverse and multicultural work environment - ZALORA was recently awarded with an HRD Asia Award in 2021 for Best Employer (>1000 Employees) **The ZALORA Story** ZALORA is Asia’s leading online fashion, beauty and lifestyle destination, part of Global Fashion Group. As one of the region’s pioneer large scale ecommerce platforms, ZALORA has established a strong presence throughout the region, particularly in Singapore, Indonesia, Malaysia, Brunei, the Philippines, Hong Kong, and in Taiwan, enjoying over 50 million visits per month.qItiO2s48j