Internship After Sales Department
6 days ago
Interns will be place under Technical Warranty section or Training & Publication under Customer Service Department, After Sales Division at Boon Siew Honda Sdn. Bhd.
Job Description (Technical Warranty):
- To conduct warranty analysis, prioritize issue based on severity & cost, and implement strategies to minimize recurring problems, resulting in reduced warranty claims and enhance customer satisfaction.
- Product Quality Service - Monitor, product quality issue occurrence and re-occurrence in market from Dealer Warranty Claim submission data, carry out warranty data analysis to understand nature of warranty, carry immediate action to improve Product Quality issue and coordinate discussion with factory personnel, make arrangement of defective collection from Dealer.
- To undertake any other project, tasks and duties assigned by superior from time to time.
Job Description (Training & Publication):
- Window person to communicate with clients on service publication matter such as Owner Manual, Workshop Manual, Catalogue, Service and Warranty Booklet.
- Window person between customer service section and internal section.
- Assist on planning and coordinating with internal and external section/dept/division on Special Tools required for new model / existing model.
- Preparation on technical service such as service news, service bulletin relation to new and existing model.
- Coordinate Technical & Soft Skill training activity with Training PIC.
- Coordinate survey and analysis relation to product & maintenance for service improvement activity.
- To undertake any other projects, task & duties assigned by superior from time to time.
Job Requirements:
- Bachelor degree in Automotive Engineering.
**Job Type**: Internship
Contract length: 6 months
Pay: RM1,200.00 per month
**Benefits**:
- Meal allowance
Schedule:
- Day shift
- Monday to Friday
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