Program Team, Analyst

2 weeks ago

Petaling Jaya, Malaysia Peridot Group Full time

Objective of the role

The Program Team is responsible for the diligent management of the assigned program/s including client servicing, service delivery, exceptions processing, program monitoring and risks reporting.

Role Functions:

- Responsible for the daily tasks within the program.
- Monitoring the program processes.
- Train program’s stakeholders on GSCF’s services and systems.
- Evaluate and issue change requests and review them with the client.
- Ensure agreements (statement of works, changes requests, authorization matrix, function & notification matrixes) are implemented and monitored.
- Ensure agreements and all program relevant manuals are updated regularly.
- Timely reporting/escalating of risks, exceptions, incidents, opportunities to the superior.
- User acceptance testing of the new features to be released to production.
- Develop and maintain professional relationship with the business partners.
- Adhere to company & operations policies.
- Contribute to maintaining a positive, transparent, open and creative thinking working environment.

Non-essential Job Functions:

- From time to time, willing to take over tasks/projects which are not related directly to this function.
- Willing to be part of potential projects.
- Multicultural sensitivity/awareness.

Required Skills and Experience:

- Japanese language is needed
- Thrives in a multi-task environment where there are competing priorities and deadlines/deliverables.
- Ability to remain poised and calm under pressure.
- Structured, fact-based way of work.
- proficient in Microsoft Office especially Excel.
- Strong communication skills both verbal and written.
- Highly organized with strong attention to detail.
- Team player - energetic, enthusiastic, and personable.
- Ability to perform duties with the highest level of confidentiality and integrity.

  • Neurodiversity Internship Program

    7 days ago

    Petaling Jaya, Malaysia Schlumberger Full time

    About us We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all. Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each other and...

  • Risk Intelligence Analyst

    1 week ago

    Petaling Jaya, Malaysia TE Connectivity Full time

    ***: Job Overview The Corporate Risk Analyst (APAC) is responsible for identifying, assessing, and analyzing risks that could impact the organization’s strategic and operational objectives. The analyst will directly support the EMEA region, but the analyst will also provide global support. The analyst will report directly to the regional ERSM security...

  • Security Analyst

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Private Company Full time

    Technical Leadership and Incident HandlingAct as the primary point of escalation for Level 1 analysts for complex security events and potential incidents.Perform in-depth investigation and analysis of security alerts using SIEM, EDR and other security tools.Lead the response to confirmed security incidents, including containment, eradication, and recovery...

  • IT Business Analyst

    3 days ago

    Petaling Jaya, Malaysia HILTI Full time

    WHAT'S THE ROLE? Are you ready to kickstart your career in the dynamic world of IT and Human Resources? We are on the lookout for a passionate and innovative IT Business Analyst to join our vibrant team. If you have a knack for technology and a keen interest in bridging IT and business, this is the perfect opportunity for you! As an IT Business Analyst,...

  • System Analyst

    7 days ago

    Petaling Jaya, Selangor, Malaysia RCSI Resources Sdn Bhd Full time

    Position : System AnalystSalary : RM 5,000 – RM 7,500Working Hours : Monday – FridayLocation : Tropicana GardenJob SummaryThe System Analyst – Software Development is responsible for analyzing, designing, and implementing information systems to meet the business needs of the organization. This role acts as a bridge between the business requirements and...

  • Manager - Reporting Team

    1 week ago

    Petaling Jaya, Malaysia AICPA Full time

    **About the Role**: You will lead a team of Analysts to deliver the delivery of reports and dashboards. Combining business analysis with technical knowledge, you will be understand complex needs, gathering and analysing requirements, and delivering accurate, relevant data insights to support decision-making. You have one direct report and You will report to...

  • Business Analyst

    3 days ago

    Petaling Jaya, Malaysia Ingenious Job Full time

    **Location**: Seksyen 13, Petaling Jaya **Job Scopes**: 1. Drive Commercial Excellence Key Processes - Sales Incentive Plan (set targets, monitor performance metrics and tabulate sales achievements) - Monitor and analyze key sales and commercial performance metrics, providing actionable insights to management. - Assist in development and delivery of...

  • Quality Team Lead

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Teleperformance Full time 90,000 - 120,000 per year

    OverviewWe are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts.QualificationsBachelor's degree or diploma in any field.Fluent in Cantonese and English...

  • IT Solutions Analyst

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia McDonald's Malaysia- Gerbang Alaf Restaurants Sdn Bhd Full time $70,000 - $140,000 per year

    We are seeking an experienced and versatile IT Solutions Analyst to join our Technology Solutions team. This crucial hybrid role bridges the gap between organizational needs and technical delivery, requiring deep proficiency in requirements definition (Business Analysis) and hands-on capability in system implementation, optimization, and project execution...

  • Programs Coordinator

    7 days ago

    Petaling Jaya, Malaysia PERSOLKELLY Workforce Solutions Malaysia Sdn Bhd Full time

    **Position Title**:Programs Coordinator. **Contract Duration**:12 months **Salary**:RM3,400 to RM4,000 **Working Location**:1Powerhouse, Persiaran Bandar Utama, 47800 Petaling Jaya. **Key Responsibilities**: - Assist the team to perform daily program results reporting and calculation + disbursement (rebate) to retailers & cashiers for indirect device...