Service Delivery Manager
7 days ago
**Roles and Responsibility**
- Responsible and accountable to customer for all aspects of performance and escalation matters (overall relationship, commercial / financial, delivery, and service improvement).
- To produce, participate and present Monthly Service Performance Report to Infineon.
- Actively engaged in Service Improvement Plan (SIP) with customer on quarterly basis
- Execute Service Improvement Plan (SIP) within the team to ensure continuous performance of the team.
- To manage the execution of SDGF
- Comply to customer guidelines, processes, practices and procedures
**Requirements**:
- Bachelor’s degree with emphasis in an IT related field
- 5+ years in an advanced management role (Preference given to those with program management experience)
- Excellent communication, interpersonal and analytical skills.
- Exceptional leadership, time management, facilitation and organizational skills
- Outstanding working knowledge of change management principles and performance evaluation processes.
- Sharp analytical mind with good trouble-shooting skills
**Job Types**: Full-time, Contract
Pay: From RM5,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
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