Ptp Process Control and Query Specialist

20 hours ago

Petaling Jaya, Malaysia FrieslandCampina Full time

The Process Control and Query specialist will be responsible for the following Purchase to Pay processes: (1) process control (2) query management.

What we ask
- 2+ years of experience in PtP within an international and multicultural environment.
Good communication skills (English - both verbal and written is a must)
- High degree of autonomy
- Good Team player
- Continuous improvement mindset, drive change
- Adaptability to a changing environment within GBS
- Basic project management skills
- Prioritization and Time management skills
- Strong coordination and delegation skills
- Strong people & stakeholder management in a multicultural environment
- Hands on / 'Can do' - mentality ('Owners Mindset')
- Result and performance driven ('Purpose Driven')
- Customer & Service oriented ('Commercially Obsessed')

What we offer
- Professional Development and Growth
- Cross-Functional Collaboration
- International and Multicultural Experience
- Performance-Driven Environment
- Skill Development Opportunities
- Change & Innovation Culture
- Vacancy description
- Daily coordinate the team on the process control and query activities; ensure that operational KPIs, productivity and CI targets are met on a team level
- Handling queries & trouble shooting issue - responsible for handling vendor and employee/business partner queries. As a FrieslandCampina representative, gives accurate information to suppliers/business partners, with professional way of communication and behaviour.
- Follow-up - responsible for follow-up on pending items and reminders
- Resolved query as 1 level and escalate/route query to the right PIC for 2nd level handing.
- Executing and coordinating processes related to incoming invoices, such as claims, returns, balance notifications, master data maintenance etc.
- Liaising with internal stakeholders and external suppliers of the company.
- Continuously monitoring data in PTP subledgers/general ledger and related systems to ensure compliance.
- Assist in preparing internal policies and Annual Report based on applicable accounting and internal rules.
- Active participation in month-end closing activities, 100% timely completion of ICF controls on a monthly basis.
- Proving data, information and reports to different Stakeholders on a regular and ad-hoc basis.
- Participating in reporting and reconciliation activities.
- Executing document and file management, as well as archiving activities, related to PTP queries.
- Investigation, analysis and action on the open items for GR/IR general ledger, AP liability ledger/subledgers and all other AP related GL accounts; clearings of these open items; analysis and solving deviations and exceptions.
- Clearing and/or perform the necessary actions in order to maintain the open items for the GR/IR general ledger and Liability/AP subledgers and all other AP related GL accounts.

Projects and process optimization:

- Identifies bottle necks in (work) processes, provide proposals on improvement opportunities, ensure implementation after approval and track progress.
- Is an active team member in the PtP community in resolving cross team issues, taking ownership in an E2E cross functional, optimized process

Governance and Stakeholder Management
- Supports discussion with internal stakeholders through StP reviews, Senior will be 1st level of esacalation, suggest to replace by Escalate to seniors when required.
- Builds a strong governance vertically within the team as well as horizontally across the different business units and process and control teams.

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