Customer Experience Associate

1 week ago

Petaling Jaya, Malaysia MyValiant Full time

**Responsibilities**
- Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers.
- Meet individual and team qualitative and quantitative operations performance metrics.
- Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support initiatives.
- Be vigilant to spot risks, security or fraud issues throughout the contact with the customer and alert the respective teams as required.
- Ability to re-prioritise and adapt to an exciting, ever-changing environment.
- Be the advocate of the Bank values and standards for self and team.

**Requirements**:

- At least 2 years’ working experience in a Contact Centre/Customer Service in financial institutions, payments, cards, banks, e-wallets, acquirers.
- Tertiary education, possess at least a diploma in any field.
- Experience in live chat and/or digital servicing channels will be an added advantage.
- Must be proficient in the language(s) required by the process
- Open to working flexible shifting schedules.
- Must be flexible, customer centric and can thrive in a team environment seeking feedback and open to development.
- Takes pride in delivering what is promised in line with the customer and service expectations.
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order.
- Can use own initiative with the ability to focus on the important details to deliver a high-quality professional service.
- Can thrive under mínimal supervision.
- Ability to work in a high-volume, communicate results to management and in a fast-paced environment is required.
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word; andGoogle Suite.

**Job Type**: Contract
Contract length: 12 months

Pay: RM4,000.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

**Language**:

- Mandarin (preferred)

Work Location: In person

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