IT Business Analyst Salesforce

WHAT'S THE ROLE?

You will be a part of one of our biggest programs called “Systematic Account Development” which is fully embedded into the new company strategy and a truly global initiative focusing on superior Customer Relationship Management. Your focus will be on Salesforce Sales Cloud whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our Salesforce CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.

WHO IS HILTI?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Global IT within Hilti is a truly global team with main hubs in Buchs (Switzerland), Kuala Lumpur (Malaysia) and Plano/Tulsa (USA). All locations have highly competent teams who work very closely together. Hilti's Global IT team is known for their focus on sustainable value creation by translating latest IT innovations into value creating solutions & services.

WHAT DOES THE ROLE INVOLVE?

As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

**We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.**

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WHAT DO WE OFFER?

Show us what you’re made of and we’ll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee and increase the job satisfaction. Additionally, we offer you a wide range of benefits.

WHAT YOU NEED IS:

- At least Bachelor’s degree in computer science, software engineering, information technology or related fields.
- At least 5+ years of experience in dealing with cloud software (ideally Salesforce), business process management and agile methods.
- Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
- You have a passion for marketing, sales and service business process design, paired with an interest in CRM software.
- Strong willingness and ability to learn.

WHY SHOULD YOU APPLY?

Become a valuable member of our highly professional and international team of IT experts and meet the challenges of a global multinational company using latest technologies. You will have the freedom to act in the responsible area with career prospects in a dynamic environment, excellent opportunities to develop yourself to higher levels and wider range of knowledge. Our team in Kuala Lumpur is a fully recognized and respected competence centre that is covering all relevant areas of IT. 80% of the top positions are filled internally. We have a clearly defined career development track for every individual employee and an excellent team which are duly rewarded by performance.

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