Team Leader

1 week ago


Cyberjaya, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

**Experience: Minimum 3 years industry experience with minimum 1 year experience in role applied for**

**Language proficiency required: Japanese, English**

Roles and Responsibilities
- Monitor and drive teams to ensure all KRAs are achieved.
- Work along with peers and supervisors and Quality team to meet the KPIs.
- To motivate, develop and mentor team members in a dynamically changing environment.
- Monitor transactions and provide qualitative/constructive feedback to the team members
- Drive process performance to achieve and exceed SLA deliverables.
- To create a conducive and stimulating environment for the teams to accomplish their goals.
- Manage expectations of his/her team members and proactively should be able to sense their needs.
- Develop aligned team members by creating learning opportunities.
- Attend client con-calls and calibration sessions.
- Brief team members on process updates and org level updates Key Deliverables (KRA Measure)
- Meet different internal and external KPI targets
- Control attrition and foster team bonding within team
- Ensure that employees are motivated and perform as per required thresholds

Applicant’s Specifications & Qualification:

- **Excellent verbal and written communication (Japanese) in an international process**:

- Ability to drive process, performance & transformation Good communication skills
- Should be an expert in troubleshooting and analytical skills (Only for TCD)
- Strong leadership skills
- Should have decision making skills
- Should be flexible in a 24*7 environment

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM10,000.00 - RM11,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)

**Job Type**: Permanent

**Salary**: RM10,000.00 - RM11,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Cyberjaya: Reliably commute or planning to relocate before starting work (required)


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