Duty Manager

1 day ago

Malaysia Sunway Group Full time

**JOB

**REQUIREMENTS**:

- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm, efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
- Experience in managing budgets, revenue proposals and forecasting results in a similar sized property
- Previous role as a senior supervisor or Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- An in-depth knowledge of the hotel, leisure or service sector

**JOB **RESPONSIBILITIES:
- Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
- Ensures that all Front Office employees are aware of current promotions, policies and other important information.
- Ensures that all Front Office employees are familiar with the hotel’s products and services
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
- Carries out any other reasonable duties and responsibilities as assigned.

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