Non-voice Chat Support

2 days ago

Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

Position: Chat Support - Mandarin speaker
Location: KL Sentral
Working hours: 24/7 rotational shift

**Salary**: RM3,500 - RM4,100 (basic) + RM500 (fixed complexity allowance) + KPI allowance (up to RM800)

**Requirements**:

- Able to read and write in simplified and traditional Chinese
- Open to fresh graduates and diploma holders with no working experience
- SPM leavers with 1 year customer service experience

**Responsibilities**:

- Comprehend customer inquiries and provide responses through the relevant channel: chat.
- Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.
- Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,100.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Rotational shift

Application Question(s):

- What is your notice period?
- Are you able to work 24/7 rotational shift?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

  • Customer Service Support

    2 weeks ago

    Kuala Lumpur, Malaysia Mango Global Full time

    Position: Customer Service(Mandarin) - Employment Type: Permanent **Vacancies**: **Customer Service Support - Voice (Telco) - 25 August, KL Sentral** - Shifts: in between 8 am to 11 pm (8 hours per day and 5 days a week) - Salary: 4,000 - 4,500 + 300 KPI Allowance - Fluent in both Mandarin and English (spoken and written) **Chat Support - Non Voice (Social...

  • Chat Support Executive

    2 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Chat Support Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Chat Support - New & Urgent Requirements* Japanese - Chat Support* We are currently #hiring for Customer Service Chat Support Japanese...

  • Korean Speaker Customer Service

    2 days ago

    Kuala Lumpur, Malaysia Language Talent Solutions Full time

    To respond to posts - public and private messages from customers on Facebook, Messenger, Twitter, etc. Task description would be comparable to Live Agent Voice and Chat topics. **Job Types**: Full-time, Permanent **Salary**: Up to RM9,000.00 per month **Benefits**: - Opportunities for promotion - Professional development Schedule: - Monday to...

  • Chat Support

    2 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Customer Support

    6 days ago

    Kuala Lumpur, Malaysia Cognizant Full time

    **Key Responsibilities**: - Handle customer inquiries and resolve issues with empathy and a customer-centric approach. - Utilize basic Excel skills to manage and analyze data related to customer accounts. - Assist with accounts payable processes, ensuring accuracy and timeliness. - Maintain detailed and organized records of customer interactions and...

  • Jlpt N1/n2 Support

    2 weeks ago

    Kuala Lumpur, Malaysia amIT Global Solutions Pvt Ltd Full time

    #hiringalert #japaneselanguage #chatsupport #taiwan Anyone from anywhere can apply. Willing to relocate to #taiwan Japanese level, N1 & N2, English B2, speaking and writing Teammate - Non-Voice Bilingual (Chat Support) Rotational Shift **Salary**: RM3,000.00 - RM5,000.00 per month

  • Chat Support Specialist

    2 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Agent

    2 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support

    2 weeks ago

    Kuala Lumpur, Malaysia Net2source LLP Full time

    Greeting from Net2Source! I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. Position - chat support Language - Mandarin, Cantonese, Chinese Location - Malaysia Shift timing - 5 days working, Rotational shifts Experience - Min 6 months CS experience / Freshers...

  • Business Development Intern(Arabic)

    4 days ago

    Greater Kuala Lumpur, Malaysia Ola Chat Full time 25,000 - 75,000 per year

    Job ResponsibilitiesUser Acquisition: Actively expand the user base of voice-chat guilds, establish effective connections, invite them to try our AI software, achieve the company's required number of potential users, and drive product usage retention.Product Promotion: Introduce the features and benefits of the AI software to target users, answer their...