Workforce Management

Job OverviewWe are seeking a seasoned Workforce Planning Manager to join our team. The ideal candidate will possess strategic insight and leadership skills to design and implement effective workforce planning strategies.Key ResponsibilitiesDesign and develop comprehensive workforce plans to support multiple projects.Lead a responsive resource planning team...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

We seek to hire an experienced Workforce Management Manager with strategic insight and leadership skills to join our team. The ideal candidate will design and implement scheduling and capacity planning, lead a responsive Resource Planning team, and drive continuous improvement in workforce management practices. This role requires a deep understanding of...

About UOB Centre of ExcellenceLocated in Malaysia, UOB Centre of Excellence (M) Sdn. Bhd. is a regional shared service centre that supports UOB Group, providing multi-channel customer service, banking operations and processing services for UOB Singapore customers.We are expanding in line with our purpose to be the leading Contact Centre, recognised for World...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

**Job responsibilities**: - To manage a team of Resource Planning Analysts, Real-Time Analysts, Schedulers, Forecasters, and Business Performance Analysts, accurately prepare forecasts and budgets for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy. - To constantly monitor and...

About the RoleWe are seeking an experienced Workforce Management Manager to join our team at UOB. As a key member of our Contact Centre, you will be responsible for analysing historical call traffic patterns and developing effective schedules to meet service level objectives.In this critical role, you will play a vital part in ensuring that our contact...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

About the RoleThis role involves strong workforce management domain knowledge in Dayforce or equivalent products such as UKG / Kronos, Workforce Software, Humanforce, or similar.Responsibilities and DeliverablesYou will apply your knowledge and insights to deliver Dayforce projects as part of project implementation teams.You will consider factors such as...

UOB Federal Territory of Kuala Lumpur, MalaysiaHead of Workforce ManagementUOB Federal Territory of Kuala Lumpur, Malaysia2 days ago Be among the first 25 applicantsUnited Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America....

We're a forward-thinking smart mobility company with a significant global footprint. As a Workforce Development Manager, you'll join our fast-paced, innovative team and contribute to strategic workforce planning.Key ResponsibilitiesDesign and implement comprehensive recruitment strategies for Malaysia-based positions.Source and attract top talent through...

Job Description:Recognized as a sourcing expert for global contingent workforce in-country, this role would liaise with legal, act as a Procurement representative lead to the business, and integrate into the business to ensure complete alignment and a deep understanding of business goals. The goal is to be value-added sourcing partners to the business.This...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...

Job Summary:We are seeking a skilled Human Resources professional to join our team at Asian Secrets Sdn Bhd. The ideal candidate will have a strong understanding of HR operations, excellent communication skills, and be proactive. They will be responsible for contributing to workforce planning, talent selection, recruitment, and training to support...

Prometric's Global Workforce Management team is responsible for designing and delivering innovative workforce management solutions.We are looking for a highly skilled Workforce Management Analyst to join our team and contribute to the development of these solutions.Key Responsibilities:Develop and maintain expertise in workforce management software and...

About the RoleThe Contingent Workforce Strategist will be responsible for developing and executing strategic initiatives to optimize the acquisition, deployment, and management of temporary, contract, and freelance personnel across various departments and functions.Key ResponsibilitiesDevelop and execute strategic initiatives to optimize contingent workforce...

About this roleThis Workforce Management Analyst position is a critical part of our Global Workforce Management team.Reporting to the Global Workforce Management Manager, you will play a key role in ensuring that our workforce management practices align with our business objectives.Main Responsibilities:Develop and maintain relationships with internal...

About the Role In line with the policies/procedures, to provide/improve and communicate External Workforce (Consultants) activities/services, in meeting the project/business owners goals. What to expect: - Understand hiring and/or project deliverables requirement from project managers/business owners and working closely with project managers/business...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...