General Manager
4 days ago
A General Manager overseeing the operations chain of petrol stations and automatic car wash outlets holds a multifaceted role that ensures efficient, compliant, and profitable operations. Key responsibilities include:
**1. Operational Management**
A) Standard Operating Procedures (SOP) Compliance: Ensure all staff adhere strictly to established SOPs, maintaining consistency and quality in operations.
B) Budget Adherence: Manage operations within the allocated budget, implementing cost-control measures to optimize financial performance.
C) Sales Monitoring: Regularly analyze sales data to identify trends, set targets, and develop strategies to enhance revenue.
**2. Team Leadership**
A) Staff Supervision and Training: Recruit, train, and supervise employees, fostering a positive work environment that emphasizes customer service excellence.
B) Performance Management: Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.
**3. Customer Service**
A) Customer Satisfaction: Ensure high levels of customer satisfaction by maintaining service quality and promptly addressing any issues or complaints.
B) Service Quality Improvement: Continuously seek opportunities to enhance the customer experience, implementing improvements as necessary.
**4. Maintenance and Safety**
A) Facility Maintenance: Oversee the upkeep of the petrol station and car wash facilities, ensuring all equipment is operational and the premises are clean and safe.
B) Safety Compliance: Ensure all operations comply with health, safety, and environmental regulations, conducting regular audits and training sessions.
**5. Inventory and Supply Chain Management**
A) Stock Management: Monitor fuel and retail inventory levels, coordinating with suppliers to ensure timely replenishment and prevent stockouts.
B) Vendor Relations: Maintain strong relationships with suppliers and service providers to ensure quality and cost-effectiveness.
**6. Financial Oversight**
A) Financial Reporting: Prepare and analyze financial statements, budgets, and reports to inform strategic decision-making.
B) Expense Control: Identify and implement cost-saving initiatives without compromising service quality.
**7. Marketing and Community Engagement**
A) Promotional Activities: Develop and execute marketing strategies to attract and retain customers, including promotions and loyalty programs.
B) Community Relations: Engage with local community to build the brand's reputation and foster customer loyalty.
This role demands strong leadership, excellent organizational skills, and a deep understanding of both the petrol station and car wash industries to drive operational success and customer satisfaction.
Pay: RM8,000.00 - RM12,000.00 per month
**Benefits**:
- Company car
Supplemental Pay:
- Performance bonus
**Experience**:
- retail industry: 5 years (preferred)
Willingness to travel:
- 100% (preferred)
Expected Start Date: 02/21/2025
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