IT Lead

3 days ago

Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time

**Position : Regional IT Lead**

**Salary Range : up to RM 7,500**

**Location : Bangsar South, KL**

**Working Hours : Monday - Friday**

**Responsibilities**:

- Manage Microsoft environment with M365 cloud Azure Active Directory environment, Intune expertise configuring, creating, deploying, and monitoring end points software while proactively identifying opportunities to ensuring optimized performance and leverage collaboration
- Work with the Global Team to implement the best practices for secure and efficient use of Intune, M365 Applications and Teams. Familiar with Microsoft tenant environment, including site collections, permissions, and content management, ensuring high availability and performance.
- Provide vendor tier support for operations and support teams, including root cause analysis and preventative analysis.
- Strive to deliver Microsoft cloud technology and products within the roadmap on schedule, and with the highest quality.
- Provide advice, guidance, and direction to users carrying out plans, governance and global procedures, ensuring schedule attainment, product development, process adherence, and performance.
- Provide technical support with strong knowledge and act as an escalation point for the local businesses, remote offices and external IT vendors.
- Contribute to ITSM Knowledge Base and IT procedures. Solid understanding in ITIL principles
- Develop and maintain comprehensive documentation, including information and service management plans, service agreement reports, system operational service agreements, and compliance reports.
- Travel to collaborate with management, team members, third-party suppliers, and integration partners.

**Requirements**:

- Desired bachelor's degree in Computer Science or an IT-related field.
- Minimum 7 years of professional experience in IT deskside support, with at least 5+ years specializing in Microsoft M365, Azure AD, Intune, LAN/WAN, MFPs, and firewall routers.
- Strong expertise in Windows 10/11, Microsoft Azure, Microsoft Defender, Microsoft XDR, and endpoint protection.
- Experience in developing and testing software packages using Intune with Autopilot in an enterprise environment.
- Knowledge of mobile device management solutions, including Microsoft Intune and Apple Business Manager.
- Experience with MS Power Automate, PowerShell scripting, and automation tools to optimize IT processes.
- ITIL 4 Service Management certification is preferable.
- Microsoft certifications (e.g., Azure Administrator Associate, Microsoft 365 Teams Administrator) are highly desirable.
- Strong research skills to recommend innovative, automated approaches for IT tasks.
- Proven teamwork, problem-solving, and analytical thinking abilities.
- Strong collaboration skills, with the ability to train and support non-technical users.
- Up-to-date knowledge of emerging Microsoft trends and related technologies.

**Job Types**: Full-time, Permanent

Pay: Up to RM7,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus
- Yearly bonus

Work Location: In person

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