Clinic Assistant

1 day ago


Kajang, Malaysia Klinik Safwa Bandar Seri Putra Full time

Location: Bandar Seri Putra, Kajang, Selangor

Employment Type: Full-time (≈45 hours/week, shift basis Mon-Sun)

Reports to: Resident Doctor / Clinic Manager

Start: ASAP

Role Summary

Clinic Assistants support day-to-day clinic operations—welcoming patients, managing registration and billing, assisting doctors, and maintaining a clean, safe, and efficient care environment. The role blends customer service, basic clinical support, and administrative duties.

Key Responsibilities

Patient Front Desk & Service
- Greet patients, register/verify details, open/close patient files in the clinic system.
- Manage phone/WhatsApp enquiries, appointments, follow-ups, reminder messages, and referrals.
- Handle payments, issue receipts/invoices, reconcile daily cash/QR/e-wallet, and prepare end-of-day reports.
- Encourage and guide patients to leave Google Reviews and follow clinic social media.

Clinical Support (under doctor supervision)
- Take and record vital signs (BP, HR, SpO₂, temp, weight, height, BMI).
- Prepare consultation rooms, chaperone procedures, and assist during minor treatments.
- Perform basic POCT (urine dipstick, glucose, pregnancy test), label and log samples for lab.
- Dress simple wounds, assist vaccinations (cold-chain handling, documentation).
- Ensure accurate documentation, obtain consent where required, and maintain patient confidentiality (PDPA).

Pharmacy/Inventory
- Dispense medications as prescribed (5 rights: right patient, drug, dose, route, time) and provide simple counselling.
- Manage stock (FEFO), check expiries, place orders, receive deliveries, and update inventory logs.

Facility & Infection Control
- Keep reception/consult/pharmacy/treatment areas clean and organized.
- Sterilize instruments (autoclave), manage clinical waste per MOH/DOE requirements.
- Perform daily opening/closing checklists and basic equipment checks (e.g., fridge temp logs).

Operations & Quality
- Follow SOPs, assist with audits, and flag incidents/near-misses.
- Support basic marketing tasks (e.g., posting health tips or promotions prepared by management).
- Assist in community/health programs when scheduled.

**Requirements**:

- Education: SPM/STPM; Diploma in Nursing/Medical Assistant/Healthcare-related is an advantage.
- Experience: Prior clinic/hospital/front-desk experience preferred; fresh grads welcome—training provided.
- Skills:

- Customer service, communication (Bahasa Malaysia & English; basic Mandarin/Tamil is a plus).
- Computer-literate (clinic software, WhatsApp Business, Google Workspace, POS).
- Organized, fast learner, able to multitask in a busy environment.

Pay: From RM1,700.00 per month

**Benefits**:

- Flexible schedule
- Free parking
- Maternity leave

Work Location: In person

Expected Start Date: 07/07/2025


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