IT Assistant

**JOB RESPONSIBILITIES**:
**IT Support and Troubleshooting**:

- Provide technical support to employees for hardware and software issues, ensuring timely resolution to minimize downtime.
- Assist in troubleshooting and resolving network connectivity issues and IT infrastructure problems.
- Assist in installing, configuring, and maintaining computer systems, printers, and other office equipment.

**System Monitoring and Maintenance**:

- Assist in monitoring and maintaining network systems and servers to ensure they are running smoothly and securely.
- Perform regular system backups and updates (software patches, security updates, etc.) to keep all devices secure and up to date.

**Data Security and Backup**:

- Support the IT Executive in implementing security measures such as firewalls, antivirus software, and access control systems to protect the organization’s data and IT infrastructure.

**Documentation and Reporting**:

- Maintain accurate records of IT assets and equipment, including hardware inventory and software licenses.
- Assist in documenting technical procedures, system configurations, and solutions to common IT issues for future reference.

**System Installation and Configuration**:

- Assist in the installation and configuration of new hardware, software, and network systems for employees, ensuring they are fully operational.

**Collaboration with IT Executive**:

- Work closely with the IT Executive on larger IT projects, such as system upgrades, office network configurations, and infrastructure expansion.

**REQUIREMENTS**:

- At least a Diploma or Certificate in Information Technology, Computer Science, or a related field. A Bachelor's degree in IT or a similar discipline will be an added advantage.
- At least 1 year of relevant working experience in IT support, technical assistance, or a related field is preferred.
- Must possess own transport and a valid driving license.

**Benefits**:

- Free parking

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Information Technology Management: 2 years (required)