Parts Consultant

2 weeks ago

Johor Bahru, Malaysia Autoclinic Pte Ltd. Full time

**Job description**

An Automotive Parts Consultant plays a crucial role in the automotive industry by providing expertise and guidance on various automotive parts and accessories. The work scope of an Automotive Parts Consultant may vary depending on the specific employer, but here are some common responsibilities and tasks associated with this role:
**1. Product Knowledge**
- Develop and maintain a comprehensive understanding of automotive parts and accessories.
- Quick action on providing the parts details and alias with the suppliers.

**2. Customer Assistance**
- Assist customers on the parts details and functions.
- Provide information on pricing, availability, and alternatives.
- Address customer inquiries, concerns, and issues promptly and professionally.

**3. Order Processing**
- Receive and process customer orders for parts.
- Coordinate with suppliers to ensure timely delivery of ordered parts.
- Maintain accurate records of inventory and orders.

**4. Technical Support**
- Offer technical assistance to customers who may require guidance on installation, and maintenance.
- Coordinate with the service department to provide support for parts information on repair and maintenance issues.

**5. Cross-Selling and Upselling**
- Recommend related accessories or parts to customers based on their needs.

**6. Inventory Management**
- Monitor and manage inventory levels to ensure that parts are in stock and readily available.
- Conduct regular inventory checks and update records accordingly.

**7. Documentation and Reporting**
- Maintain accurate and organized records of sales, orders, and customer interactions.
- Generate reports on sales performance, inventory levels, and other relevant metrics.

**8. Compliance**
- Ensure compliance with industry regulations and standards.
- Adhere to company policies and procedures related to sales, customer service, and inventory management.

**9. Marketing Support**
- Assist in creating marketing materials or promotions to boost sales.
- Collaborate with marketing teams to develop strategies for promoting specific parts or brands.

**10. Relationship Building**
- Build and maintain positive relationships with, suppliers, and colleagues.
- Network with other professionals in the automotive industry.

**Qualifications**:

- A diploma or certification in automotive technology or a related field is beneficial.
- Minimum 3 years of experience in the automotive industry
- Identify parts based on descriptions or specifications and be curious about knowing different automotive technical parts.
- Ability to handle customer inquiries, and complaints, and provide solutions.
- Proficiency in using computer systems for order processing and inventory management.
- Able to speak and communicate in Chinese
- **Must be willing to be assign in Singapore office.**

**Salary**: RM10,000.00 - RM10,900.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Day shift

**Language**:

- Chinese (required)

Ability to Commute:

- Johor Bahru (preferred)

Ability to Relocate:

- Johor Bahru: Relocate before starting work (preferred)

Willingness to travel:

- 100% (required)

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