Brand Ambassador

1 week ago

Sepang, Malaysia Heinemann Duty Free Malaysia Sdn Bhd Full time

Your new job includes:
As a member of our family-owned business, you will inspire our customers from all over the world with excellent product assortments, your expert advice, and your warm hospitality. As a Sales Associate in our Heinemann Duty Free Shop, you will
- Be an ambassador for the represented brand and portray a professional and customer-oriented image at all times.
- Achieve and exceed brand sales targets set by the brand/store manager.
- Promote and push slow moving items and/or deleted products to maintain freshness and high turnover of the brand/assortment.
- Maintain a tight control on giveaways according to the mechanics set.
- Perform and abide to the Standard Operating Procedures and company policies so as customs’ requirements.
- Ensure the display stock is polished and merchandised in an appropriate manner in line with visual merchandising guidelines provided by the brand/company.
- Ensure immediate redisplay or replacement for stocks that have been sold or removed from the shelves. Ensure “First-in, first-out” - method is applied at all times.
- Assist the company during stock takes by preparing/organizing, counting and investigating stocks and potential stock losses.
- Help with organization and execution of any promotional events of the respective brand.
- Handle customer complaints tactfully in a professional manner with proper follow-up.
- Assist the counter/shop manager in receiving, unpacking, checking deliveries versus relevant paperwork.
- Attend to trainings organized by the company or brand to enhance employee’s skills.
- Always being aware of security issues concerning company assets such as stocks and cash that may be targeted through shop theft with incident report and proper follow-up.

**What you should bring along**
- Practical experience in sales or in a customer-oriented business, and preferably, previous professional experience with retail luxury brands.
- Good command of English and Mandarin will be an additional advantage.
- Genuine passion of engaging with people, a natural service orientation and a talent for creating memorable moments for customers and colleagues.
- Strong team, communication, and sales skills - especially the ability to understand the needs of customers with a wide range of cultural backgrounds through active listening and to act on them accordingly.
- Be presentable and well-groomed at all times and abide to the Dress Code standards.

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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