Telesales Professional

**Job Summary**
- To make outbound call (Existing TM customers) sale/upgrade package TM Unifi, Streamyx and other TM products.
- To formulate response and resolutions in a timely manner.
- To provide excellent customer service beyond customer expectation.
- Ensure compliance with roles and responsibilities as assigned.

**Responsibilities**:

- Perform outbound calls to promote TM products and promotion and generate targeted sales for the company.
- Answering and responding to inbound calls on TM product promotion & packages, inquiries according to specified Practice and Procedure.
- Ensure monthly sales target is achieved.
- To provide accurate information/solution.service with excellent telephone courtesy.
- Perform, participate and contribute to quality initiatives (i.e. ISO9001 & TMBEA)

**Requirements**:

- Good command/fluent in English and Bahasa Malaysia.
- Confident in delivering results and achieving sales target.
- Minimum: SPM holders.
- Have minimum technical knowledge (internet/broadband)
- Self motivated, a team player with positive attitude
- Possess excellent interpersonal and communication skills.
- Sales experience is an advantage

**Working Schedule**
- Mon - Fri / 8.30am - 6pm & 9am - 6.30pm (If still didn't achieve daily target extend till 7.30pm with no OT claim)
- Saturday : 9am - 1pm (Alternate Sat - 1st, 3rd & 5th (if any) (ONLY if still didn't achieve weekly target)
- 1 year working contract

**Basic Salary**
- RM1500 - RM1,700 + Commission - Normal speaker
- RM1900 + 300 (Language Allowance ) + commission - Mandarin Speaker

**Job Types**: Full-time, Contract

**Salary**: RM1,700.00 - RM2,200.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

COVID-19 considerations:
Fully vaccinated