Japanese-speaking Collections Associate

Our search for better is changing the lives of our customers. It’s changing the careers of our people too - creating new challenges and opportunities all the time. We’re a business that never stands still. Join us on our journey to #ForeverCaring as a Collections Associate, and you’ll do the same.

**About Role**

As a **Collections Associate** in our new** APAC Global Business Services (GBS)**, you will have the opportunity to play a role in reducing receivable open balances and improve the payment behaviour of our customers. At the same time, maintaining a high level of customer experience and contribute to the Cashflow target of our Group.

Your key responsibilities will include:

- To issue reminders in accordance with Convatec policies and procedures
- To work with the OTC Team Lead to pro-actively manage customer accounts as required by the SLA’s
- To investigate and address customer claims via disputes
- To respond to general queries from customers regarding payments
- To research and verify receipt of payments and investigate residuals (shortpay or overpay)
- To notify the OTC Team Lead regarding cash flow problems or unresponsive customers
- To identify and process refund and write-off requests
- To negotiate and implement payment arrangement plans for delinquent customers in accordance with the Convatec GOA
- To prepare trackers and assist with starting legal procedures
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation
- To properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations
- To participate in review calls as needed
- To update the required SOPs and work instructions on a regular basis

In this role you will be collaborating with various stakeholders across the business including our other GBS teams in Lisbon and Bogota, local finance, sales and marketing.

Our APAC GBS supports a hybrid working approach. You will be supporting markets in multiple time zones and some flexibility around working hours will be needed.

You will be joining a newly formed Global Business Services team, with opportunities to grow, within Order To Cash or wider finance functions.

**About You**

To be successful you will have:

- Preferably at least 1 year Collections / Finance or Accounting / Customer Service experience across different markets
- Understanding of country markets and its specific payment methods
- Working knowledge of SAP and Microsoft Excel
- Demonstrated knowledge of credit analysis
- Good communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization
- A proactive approach towards challenges and problem solving able to work autonomously
- Excellent organizational and time management able to work to tight deadlines and with switching priorities
- A customer-first mindset to fit with our “forever caring” brand
- Previous experience working in a GBS environment is a plus

**Language**s**:

- Good written and spoken English is essential
- ** A **proficiency** in Japanese is a MUST (at least JLPT N2 level)**

**Quali**fications**/Educ**ation**:

- Diploma / Bachelor's Degree in Accounting or Finance is desirable however not mandatory

Our ambitions will bring the very best out in you. You’ll be pushed to aim higher and really own your work. You’ll be encouraged and supported to make things happen, too. It can be challenging. But, as the progress you make will help improve the lives of millions, it’ll be worth it.

**This is stepping up to a challenge.**

**This is work that’ll move you.**

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**Equal opportunities**

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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