IT Support

**JOB DESCRIPTION**
- Resolve support tickets in a fast and professional manner
- Keep support requester updated on the progress of resolving their support ticket
- Log any bugs or feature request in helpdesk system
- Responsible for managing backups and tape rotation and data center day to day administration
- Diagnosing and resolving technical issues
- Providing desktop and server support
- Setting up and configuring new laptops and desktops including supports.
- Reporting faults and maintaining logs on servers, desktops and laptops
- Ensuring all logs for equipment and users are maintained
- Ensuring licensing for all software purchased is recorded and maintained
- Setting up new users and disabling expired accounts in accordance with HR requirements

**SKILLS PROFILE**

Behaviour
- Team player
- Problem solving
- Attention to Details
- Critical Thinking and Analytical Skill
- Business Knowledge

**QUALIFICATION, SKILLS & KNOWLEDGE**

**EDUCATION AND CERTIFICATION**:
**REQUIRED KNOWLEDGE**:

- Strong Analytical and troubleshooting skills
- Excellent interpersonal communication skills (both verbal and written)
- Ability to work effectively in a fast paced implementation environment
- Proactive to anticipate the needs of production
- Team player
- Highly organized with an ability to do multi task
- Thrive in a high pressure, deadline-oriented environment
- Willing to learn new technologies and operating environments
- ITIL experience is an added advantage.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM2,400.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Early shift
- Monday to Friday

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Alor Gajah: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

**Language**:

- MALAY & ENGLISH (preferred)

License/Certification:

- B2 & D (preferred)

**Location**:

- Alor Gajah (preferred)

Willingness to travel:

- 100% (preferred)

Work Location: In person