Field Technician Support

1 week ago

Subang Jaya, Malaysia KYOCERA Document Solutions Malaysia Sdn Bhd Full time

**JOB DESCRIPTION**

Install and configure copier and multifunctional devices, ensuring seamless integration with customer systems, including PCs, printers, and networks.
- Investigate and resolve maintenance and repair issues promptly and efficiently, both on-site and remotely.
- Perform preventive maintenance on devices to ensure reliability and minimize downtime, including cleaning, inspecting, and replacing consumables such as rollers, toners, drums, and other parts.
- Maintain detailed records of preventive maintenance, service activities, and parts used, ensuring accurate logs and service reports.
- Provide training and support to customers, ensuring they are equipped to operate, maintain, and troubleshoot their devices effectively.
- Collect and submit meter readings accurately and on time for billing purposes.
- Ensure proper documentation and submission of service reports and spare parts requisition forms.
- Attend training sessions, certification programs, Kyocera Academy, and workshops to enhance technical skills and knowledge.
- Keep up to date with technical service bulletins, manuals, modification kits, and other relevant documents to stay informed on the latest changes and best practices.
- Work with other departments to address customer needs and resolve copier-related issues.

**JOB REQUIREMENT**
- A minimum of a high school diploma or equivalent.
- Technical certifications (e.g., in IT or related fields) are a plus.
- Previous experience in servicing or troubleshooting copiers, printers, and multifunctional devices is an added advantage.
- Fresh graduates with technical certification and related courses are encouraged to apply.
- Strong technical skills in diagnosing and resolving both hardware and software issues.
- Ability to work independently and as part of a team.
- Excellent verbal and written communication skills in English and Bahasa Malaysia.
- Valid driver’s license and willingness to travel to customer sites as needed.
- Job required to travel around Klang Valley.

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Professional development

Work Location: In person

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