Room Division Manager

7 days ago

Kuala Lumpur, Malaysia Mana Mana Suites Sdn Bhd Full time

**Rooms Division Manager**

Key Accountability Areas

Under the general direction of the Onsite Manager, the Onsite Manager will be responsible for the supervision of the day to day operation of the Accommodation, maintaining high standards of accuracy and customer satisfaction to all guests and maximization of financial performance, guest satisfaction and staff development.

Role & Responsibility

Job requirements & Job details

1.Leading Room Operations Team & Functions
- Manage FD & HK: Daily operation
- Implement Processes (SOP)
- Monitoring & Manage the security of all the properties under the property
- Healthy relationships with other departments: cross department collaboration
- Problem solving: find solutions to resolve major issues
- Improve the service of HK with EHK & reduce the costs of HK
- Coordination of the Hotel is smooth: infrastructures improvements

2.Managing and Monitoring Activities that Affect the Guest Experience
- Demographic of the guests
- Guest services: complaint handling, reviews & rating
- Guest experience enhancement: VIP
- Proper coordination across departments: VIP services
- Bonding with repeat guests

3.Initiate Marketing Activities of the Site
- F&B: sales, budgeting etc
- Working with F&B outlet mangers
- Marketing: promoting the brand & brand awareness

4.Managing Profitability (Revenue vs. Costs)
- Manage department budget & report progress
- Cost control & Budgeting
- Sales & Revenue
- Compliance of the Hotel: permits etc
- Increase the Sales at Hotel level

5.Conducting Human Resources Activities
- Operational Culture & SOP
- Staff under go proper training: smooth operation
- Conduct trainings & engage with trainers outside the department
- Staff welfares & development

6.Property management
- Operation of the property & understand the property
- Relationships with suppliers & other involving parties
- Receiving/terminating Units Process
- Building rapport with other operators

Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field; advanced degree preferred.
- Proven experience in hotel operation, sales, revenue management or a related role, preferably in the hotel industry.
- Proven experience in property management or airbnb operation will be an added advantage.
- Strong leadership and team management skills, with the ability to motivate and inspire teams to achieve goals.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with guests and team members.
- Analytical mindset with the ability to interpret data and make strategic decisions.

Pay: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Additional leave
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Early shift
- Evening shift
- Holidays
- On call
- Rotational shift
- Weekend jobs

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Familiar with IDS and Ezee system (PMS)?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Room Division Manger: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 05/15/2025

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