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Chat Support

2 weeks ago

Brickfields, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

We are looking for Vietnamese Speakers to join our call floor.

**Responsibilities**
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes

**REQUIREMENTS**
- Open for fresh graduate
- Able to read, write, and speak fluently and spontaneously in **Vietnamese and English.**

**Job Types**: Full-time, Permanent

Pay: RM3,800.00 - RM5,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

Application Question(s):

- From 1 to 10 rate your Vietnamese language ?