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Branch Manager

2 weeks ago

Samarahan, Malaysia RT 1194 Full time

Job description1. Operational SupervisionOversee daily operations of the optical store or clinic.Ensure smooth workflow from customer reception to eyewear delivery.Monitor stock levels and coordinate with suppliers for replenishment.2. Staff ManagementSupervise and support opticians, sales assistants, and other staff.Create duty rosters and manage leave schedules.Provide training and guidance to ensure high service standards.3. Customer ServiceHandle customer inquiries, complaints, and feedback professionally.Ensure accurate fitting, adjustments, and after-sales support.Maintain high levels of customer satisfaction.4. Sales and PerformanceDrive sales targets and KPIs for the team.Monitor product performance and suggest promotional strategies.Maintain visual merchandising and store cleanliness.5. Quality Control & ComplianceEnsure all prescriptions and optical work adhere to company and industry standards.Maintain records of patient prescriptions and orders.Enforce hygiene and safety protocols.6. Technical KnowledgeSupport team in interpreting prescriptions and recommending suitable eyewear or lenses.Assist in troubleshooting vision-related issues.Stay updated on the latest optical products and technologies.

**Job Types**: Full-time, Permanent

Pay: RM1,570.28 - RM7,600.06 per month

**Benefits**:

- Maternity leave
- Professional development
- Vision insurance

Schedule:

- Holidays
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Optic: 3 years (required)

Work Location: In person