Client Relations Specialist

4 days ago

Cheras, Malaysia Plixitt Solutions Full time

Job Details

**Employment Type**: Full-time (9 months minimum employment period, including 3 months probation)

**Work Model**: Hybrid (Up to 10 days monthly in office)

**Work Location (if required to be in office)**: Cheras Business Centre, Kuala Lumpur

**Working Days**: 5 days a week, excluding public holidays

**Working Hours**: 10:00 AM to 7:00 PM

Key Responsibilities
- Approach and maintain an advisory relationship with clients.
- Coordinate between clients and departments, and to schedule calls or meet-up for addressing client’s concerns, feedback or complaints with regards to our services and plans.
- Provide quality and meaningful advise for clients in terms of our services and plans.
- Prepare an effective sales pitch and proposal to attract the attention of potential clients and to encourage conversions.
- Respond to client’s feedback, concerns, complaints, issues, or enquiries from various contact channels in a timely manner.
- Identify sales leads and contact all potential clients immediately to encourage conversions.
- Processing quotes, invoices, payments, and subscriptions.
- Follow up with our clients on their satisfaction on our services.
- Encourage existing clients to foster a long-term partnership with us.
- Keeping records of client’s interactions, transactions, comments, and complaints.
- Ensure complaints and issues from the client are well-resolved in a timely and efficient manner to ensure client’s satisfaction.
- Guide and supervise interns on the daily responsibilities.

Job Benefits
- Opportunity to work with a diverse range of clients from various industries
- Valuable exposure to the world of digital marketing, learning about various strategies, tools, platforms and latest marketing technologies
- Performance bonus
- Sales commission
- EPF, SOSCO, EIS
- Monthly transport allowance
- Annual leave
- Long-term career advancement opportunities

**; Requirements**:
- Knowledge, experience and skills on Facebook, Instagram and TikTok ads are added advantages.
- Knowledge, experience and skills on graphics design, photo and video editing, and the use of Adobe products are added advantages.
- Minimum SPM holder for Malaysians or any equivalent for non-Malaysians. Graduates in Advertising, Public Relations, Marketing, Business, Communications, or Social Science disciplines have an added advantage.
- Strong communication skills to collaborate with a cross-functional team.
- Able to consistently meet deadlines, multi-tasking and problem-solving with strong attention to detail.
- Able to work under pressure in a fast paced environment.
- Fluent in writing and spoken communication in English AND Mandarin. Bahasa Malaysia is an added advantage.
- Analytical, data-driven person with strong problem solving skills.
- Able to start work immediately or with short notice is preferable.

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