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Social Media Executive

3 weeks ago

Petaling Jaya, Malaysia Cambridge English For Life Sdn Bhd Full time

**Key R**_**esponsibilities**:_.
- To support the daily operations of the Marketing & Communications Department. Assist in marketing, events and promotions.
- To develop, propose and write high-engagement social media and PR media content that reflects the Brand’s voice for our social media platforms and website including regular social media posts as well as articles and paid advertising materials.
- To maintain the best in class customer success mind set on all digital and social media touch points; attending to enquiries promptly with outstanding customer service, not limiting to ensuring error-free end to end content creation to publishing. Ensuring digital ads and enquiries are monitored and tracked.
- To develop monthly social media calendar and provide report to track on progressions of KPI adhering to the social media accounts’ growth.
- To support and monitor the social media pages of our HQ-owned and franchisee centres by creating and/or reviewing their content to ensure it is consistent with the Brand’s guidelines and the Brand’s voice and to provide constructive feedback to increase the effectiveness of their social media efforts.
- To develop and ensuring error-free content, while adhering to the Company’s brand, digital and content guidelines.
- Collaborate with Academic and Operations Department to develop a variety of content marketing materials for CEFL HQ, our own centres and franchisees.

Objectives/Targets
- To have number-centric mind set to deliver growth and engagement for social media platforms
- To ensure smooth daily operation of the Department.
- To conform to the quality management system requirements and to ensure its effectiveness.

The Job Requirements:

- At least 1 year experience in social media agency or has managed social media accounts beforehand. Main accounts are Facebook, Instagram (Youtube and Google are bonus)
- Have good understanding and exposure to social media or digital marketing
- Have strong self-starter mind set, initiate and propose aspects to complete or deliver KPI
- Diploma and above education qualifications are welcomed
- Excellent inter and intra-personal skills, ability to collaborate with multiple team members and stakeholders of different departments to enhance or improve deliverables
- Willing to go further and have inquisitive mind set to maximise creativity and able to work under pressure and ad-hoc tasks
- Native in writing and speaking English. Malay and Mandarin are added values.
- Willing to work beyond working hours as needed

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Willingness to travel:

- 25% (preferred)