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Internship - IT and Operation Support

3 weeks ago

Cyberjaya, Malaysia Cara Skadimo Sdn Bhd Full time

**Responsibilities**
- Support all incoming technical calls and handle customer trouble ticket creations, incident status update and ensure proper case closure.
- Monitor and proactively respond to network and service alarms/alerts to ensure that services are in good health.
- Great team player and customer oriented with great emphasis on customer experience.
- Perform level-1 technical troubleshooting in accordance with established troubleshooting procedures.
- Elevate incidents to next level technical support or field dispatch, when a case is not resolved within predetermined timeframe, and according to established processes and procedures.
- Timely update of ticketing system with complete and accurate details.
- Prompt communication of incident status and update to respective parties.
- Diagnosing and providing clear advice on what the user can do to solve their problem
- Logging information about the correspondence into the company’s system to keep a record of actions
- Maintain a working log detailing all required system updates, as well as the date of completion
- Actively update, maintain, and monitor all aspects of computer networks
- Assist in other operational tasks as requested.
- Perform other related duties assigned by the Management from time to time.

**Requirements**:

- Malaysian citizens not older than 26 years old.
- Ability to intern immediately is an added advantage.
- Ability to intern immediately is an added advantage.
- Possess a high sense of responsibility and ownership.
- Good communication and strong creativity skills in problem solving.
- Excellent interpersonal, written/verbal communication skills in both English and Bahasa Malaysia.

**Job Types**: Contract, Temporary, Freelance, Internship, Student job
Contract length: 6 months

**Salary**: RM800.00 - RM1,200.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday