Cleaning Supervisor

**Company Overview**

**_TNT Cleaners is a company specializing in integrated cleaning and maintenance service. In addition, we also have a team specialize in all major and minor cleaning projects for commercial, industrial, residential properties_**

**General Management**
- Oversee daily cleaning and sanitization operations
- Develops and executes cleaning and sanitization activity as per schedule
- Coordinate with client and facility manager for any ad-hoc activities
- Ensure materials consumption within planned budget and forecast
- Ensure all cleaning records are accurate and complete with proper documentation
- To oversee daily cleaning issue & rectify the problem to prevent reoccurrence.
- To oversee a group of cleaners & ensure smooth cleaning operation.
- To report daily activities to client contact and attend monthly meetings/ conduct inspections on behalf of management for progress meetings
- Ensure all statutory and government rules and regulations are being adhered to within the scope of work being undertaken
- To understand contractual obligations and meet customer expectations under the agreement.
- On a weekly or as needs basis, report to the Operations Manager and discuss works that require completion. Attend weekly, or as required meetings with Operations Manager to assess current progress.
- Reporting reports are broken down in accordance with Client guidelines, per site, and per service on a monthly basis or as determined by the Client

**Manpower Management**
- Manage and supervise overall manpower recruitment and placement system
- Manage daily conversations with staffs and clients
- Set up cleaning Standard Operating Procedures in Hygiene Partner Program and spring cleaning services
- Daily / Weekly location check-in to different job sites for supervision and QC
- Fortnightly / Monthly location check in for salary acknowledgement and documentation for delivery order and quality assurance check with customer

**Recruitment**
- Setup recruitment, advertisements and interview systems with DGM and manage them
- Ongoing recruitment for replacement workers and part-timers as reserves for Hygiene Partner Program, Spring Cleaning, and Home Cleaning teams
- Setup quality checks system for all level of cleaning staffs with DGM

**Training**
- Establish a training schedule and train the team timely.
- Develop Training, SOP and Quality Assurance programs for all cleaning manpower
- Setup cleaning training system for all level of cleaning staffs with DGM and manage all cleaning staff training
- Set up WSQ training schedule for cleaners and liaise with training provider to ensure the cleaning staffs are trained by a WSQ certified company and also internally trained by Manpower Training and Quality Assurance Executive

**Compliance and Others**
- Regular feedback and survey form for all Hygiene Partner Program clients and Spring Cleaning jobs
- Dispatch cleaning staffs for mandatory medical checkups (e.g. Work Permit, ECDA medical declaration, etc.)
- Any other duties as assigned by Management

**Key Competencies**:

- Ability to work in a team environment with professional and optimistic attitude.
- Able to work independently with limited supervision. Must be proactive and takes action without being prompted.
- Prior work experience in cleanroom or GMP environment is preferred
- Must be able to work shift
- Basic knowledge of computer skills, work proficiently with Microsoft Office and working knowledge of SAP transaction
- A proven track record in contractor cleaning management
- Good communications skills and an ability to deal with individuals at all levels of the organization
- To be proactive in looking for value-add opportunities to increase contract GOP
- Understand Contract obligations
- To be professional in communicating with clients
- Responsible for the adherence to all Occupational Health and safety conditions
- Understand and be proactive in the adherence to al Sodexho policy and procedure guidelines.

COVID-19 considerations:
Min 2 Dose Vaccine

**Job Types**: Full-time, Permanent

Pay: RM1,700.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Early shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Supervisor: 1 year (preferred)

Work Location: In person