Digital & E-commerce Manager

7 days ago

Melaka, Malaysia Cases by JCH Sdn Bhd Full time

**Responsibilities**:

- Manage and grow the company’s digital presence across social media platforms (TikTok, Instagram, Facebook, etc.) by planning, creating, and posting engaging content.
- Organize, schedule, and host live streaming sessions to drive sales and support stock clearance campaigns.
- Supervise, train, and schedule live hosts, ensuring professionalism, quality, and compliance with platform rules.
- Monitor and optimize online shop performance (TikTok Shop, Shopee, Lazada, etc.), including product listings, descriptions, and promotions.
- Plan and execute digital advertising campaigns (TikTok Ads, Meta Ads, Google Ads, etc.) to increase reach, traffic, and conversions.
- Track, analyze, and prepare reports on content, live, shop, and advertising performance with actionable insights.
- Collaborate with the creative/design team to produce high-quality videos, graphics, and live promotional content.
- Coordinate with inventory and sales teams to align campaigns with stock availability and promotions.
- Develop and maintain SOPs for live hosting standards, digital campaigns, and e-commerce operations.
- Stay updated on digital marketing trends, platform tools, and competitor activities to ensure strategies remain innovative and competitive.
- Support any ad hoc marketing or sales campaigns as needed.

**Requirements**:

- Diploma/Degree in Marketing, Mass Communication, Business, or related field.
- 1 to 3 years of experience in digital marketing, e-commerce, or live commerce (fresh graduates with strong skills may be considered).
- Strong knowledge of digital marketing, live commerce, and social media platforms (TikTok, Instagram, Facebook; Google Ads is an advantage).
- Creative, confident, and comfortable appearing/hosting on live streams if needed.
- Proficient with video editing tools (CapCut, Canva, or similar).
- Strong analytical skills with the ability to track, report, and optimize campaign performance.
- Excellent communication and leadership skills; able to manage hosts and coordinate across teams.
- Independent, proactive, and adaptable to fast-changing digital trends.
- Willing to work flexible hours (including weekends or evenings when required).

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Application Question(s):

- How familiar are you with TikTok marketing and TikTok Ads Manager?
- Can you share an example of a TikTok campaign you managed? What was the result?

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- digital marketing: 2 years (required)

Work Location: In person

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