Cmms/call Center/helpdesk

Job Responsibilities:

- Manage and operate the complaints hotline for the maintenance project, ensuring timely response and resolution of residents' concerns.
- Handle incoming complaints with empathy and professionalism, gathering detailed information to understand the nature of the issue.
- Coordinate with the Site Engineer and Technician teams to prioritize and facilitate the resolution of reported problems.
- Provide clear and accurate information to residents regarding the status of their complaints, expected resolution times, and any necessary follow-up actions.
- Document all complaints, actions taken, and resolutions in a comprehensive database for future reference and continuous improvement.
- Collaborate with the IT Admin to ensure the SAKU system captures and tracks complaints efficiently.
- Conduct regular follow-ups with residents to gather feedback on the resolution process and identify areas for improvement.
- Stay informed about Malaysian Building codes and Standards relevant to complaint resolution and communicate these standards to residents when necessary.
- Participate in regular training sessions to stay updated on project developments, complaint handling protocols, and customer service best practices.
- Any other tasks assigned to you by the Group Managing Director.

Job Requirements:

- At least SPM or Diploma or Degree in Property Management, Facility Management, Customer Service, or a related field.
- Minimum of 2 years of experience in handling customer complaints or related roles in property management or maintenance projects.
- Proficiency in using complaint management systems, with experience in the SAKU system being an advantage.
- Familiarity with Malaysian Building Codes and Standards related to maintenance and property management.
- Strong IT skills, particularly in databases and reporting tools, for documentation and tracking purposes.
- Able to work during off / rest days if required by the Management.
- Able to start immediately are preferred.

**Job Types**: Full-time, Permanent

Pay: From RM1,800.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- What is your notice period?

**Education**:

- STM/STPM (required)

**Experience**:

- CMMS/Call Center/Helpdesk: 2 years (required)

Work Location: In person