Global Support Consultant

**Reports to**: Global Support Manager

**Based in**: Kuala Lumpur / Malaysia

Position Purpose

Software AG powers digital transformation, the most disruptive force changing the world we live.
With our market leading technology and our talented teams we are uniquely positioned to help our customers achieve their digitalization goals across all industries and are entrusted by 70% of the top 1000 organizations around the world.

We are passionate about the opportunity to impact and work hard to make a lasting difference. We understand that people are at the center of our success and truly care about our team’s well-being and satisfaction at work. As each individual matters to us, finding the best and the right talent fitting into our culture and making the team stronger is important to us.

As a Global Support Consultant, you are responsible to deliver world class support to partners and customers. Your team will consist of Junior, Senior and Principal Consultants delivering support services to our customer base in Asia Pacific & Japan and Europe. As an inclusive, positive and energetic member of the team, you are accountable to meet internal and external customer expectation and become a strong member of our ONE TEAM atmosphere that care for one another.

Software AG Global Support APJ is an exciting team to be part of and a work place that is totally different to any other place you have worked before: We work hard and are persistent, strive for the excellence in what we do, and not only caring about the end result, but especially about how we get there. It is not always the easiest way, but the right way.

Organizational Alignment

As part of the organizational alignment work, our three core values explained below are important to us and therefore contribute to our culture. You will be expected to embody these key values:

- High-performance culture

Software AG is a vibrantly growing organization working with the most prestigious and demanding corporations together. To contribute our share to achieve Software AG’s financial goals we have set performance indicators to measure
- Customer satisfaction
- Employee satisfaction
- Employee retention
- ONE TEAM

Successful Project Outcomes and customer success is key to our strategy. You will need to use your high level of influencing skills to ensure all functions are aligned to create a true “One Team” approach. Your ability to lead without authority will be important to your success in this role.
Software AG Asia has formulated its culture statement with “WE CARE”: as we care for our customers, our partners and for each other and therefore enjoy working with individuals who demonstrate behaviors aligning to these values.
- Individual responsibility for collective success

We believe in everyone being accountable for the success of the team. As such we strive for individual ownership to contribute to the success of our business, of the well-being of our organization, of creating a positive and vibrant atmosphere. The sum of our parts will make us stronger.

Strengths
- Ability to learn new things quickly

As an experienced IT professional, you are excited about the opportunity to learn about technologies that you are not familiar with or sales methodologies that you have not used before. You have the ability to learn quickly and have the curiosity truly wanting to understand new topics. You are interested in not only achieving outcomes, but see value in how you achieve them understanding your customers, understanding technologies.
- Customer success orientation

You have demonstrated a strong sense of accountability for customer satisfaction and success. Previous customers you have served before see the difference you make in your demonstrated customer success orientation working in cross-functional, virtual teams and partners.
- Planning and Prioritization

You strive in environments that are complex as you keep a cool mind in having planned for success and are good at prioritization in hectic environments. Planning and prioritization is for you not a burden, but an integral element of your recipe of a successful career so far.
- Effective communication and presentation skills

You are a natural and positive communicator motivating colleagues, partners and customers to work with you. You easily built networks being comfortable to engage in discussions with counterparts of diverse backgrounds and different levels of seniority. You are able to hold presentations in a convincing and engaging manner thinking of your audience and targeted outcome to be achieved.
- Team work

As a professional support engineer, you know that working in a team and collaborating among team members is key to success. Being inclusive in your daily work, you agree to cooperate to advance mutual interests taking other opinions into account. You care about the well-being and happiness of our colleagues at work.

IT Skills and Experience

e-standards, Java, JavaScript, REST API