Aesthetic Consultant

**1. Sales Process Management**
- Take full responsibility for driving the entire sales process, including client acquisition, consultation, proposal development, contract signing, and after-sales follow-up.
- Conduct in-depth consultations with potential clients to assess their aesthetic goals, lifestyle, and budget, ensuring personalized recommendations.
- Accurately prepare and present quotations, treatment plans, and contracts that align with each client’s specific needs.
- Promptly update and maintain the CRM system, including client profiles, treatment records, consultation notes, sales progress, and follow-up plans to ensure accurate and complete documentation.
- Collaborate closely with sales specialists, therapists, doctors, and clinical teams to ensure treatment plans meet both client expectations and clinical feasibility.
- Monitor individual and team sales performance and develop strategies to meet or exceed monthly, quarterly, and annual targets.

**2. Client Relationship Management**
- Respond promptly and professionally to client inquiries with sincerity and expertise to build trust and make clients feel valued.
- Review client history and goals before consultations; follow up after consultations to ensure client understanding, satisfaction, and retention.
- Build long-term trust-based relationships with clients by actively listening to and addressing their concerns and aesthetic goals.
- Handle client appointments, reminders, rescheduling, and cancellations to ensure a smooth service flow.
- Collect and analyze client feedback to continuously improve service quality, enhance client loyalty, and strengthen brand reputation.

**3. Exceptional Customer Service**
- Provide outstanding care and support before, during, and after treatments to ensure a comfortable, transparent, and reassuring client experience.
- Handle customer complaints or issues with professionalism and empathy, escalating when necessary.
- Educate clients on post-treatment care, skincare routines, and product usage to help them achieve the best results.
- Proactively introduce promotions, new treatments, product launches, and package plans aligned with client needs.
- Strictly protect client privacy and confidentiality, upholding the highest standards of professionalism and trust.

**4. Administrative & Operational Support**
- Maintain accurate and organized sales documentation, including invoices, purchase orders, contracts, and treatment plans.
- Coordinate with inventory and logistics teams to ensure timely availability of skincare products, equipment, and consumables.
- Prepare consultation materials, treatment visuals, and product information to enhance client experience.
- Support marketing campaigns, promotional activities, client engagement, and festive events to ensure smooth execution.
- Continuously update knowledge of products, treatments, technology, and industry trends to strengthen professional credibility.

**5. Team Collaboration**
- Act as a bridge between the sales, operations, and clinical teams to deliver a consistent and seamless client experience.
- Actively participate in internal meetings, brainstorming sessions, and training to stay aligned with company goals.
- Assist in planning and executing client engagement events such as VIP appreciation dinners, product launches, workshops, online webinars, and live demonstrations.
- Work with the marketing team to share client preferences, market trends, and popular treatment insights to refine promotional strategies.

**6. Professional Development & Industry Expertise**
- Continuously expand knowledge of aesthetic treatments, skincare products, and technological innovations to provide clients with expert and up-to-date advice.
- Participate in training programs, workshops, and professional certification courses to enhance product knowledge, consultation skills, and sales capabilities.
- Stay informed about industry regulations, safety standards, and best practices to ensure compliance and client safety.

1. **销售流程管理**
- 全面负责并推动销售流程，包括客户开发、咨询洽谈、方案制定、签约成交及售后跟进。
- 与潜在客户进行深入咨询，评估其美学目标、生活方式及预算，确保提供个性化的推荐方案。
- 准确准备并呈现报价单、治疗方案及合同，确保符合客户的具体需求。
- 及时更新和维护CRM系统，包括客户资料、治疗记录、咨询笔记、销售进度及跟进计划，确保记录完整与准确。
- 与销售专员、治疗师、医生及临床团队紧密合作，确保治疗方案符合客户期望及临床可行性。
- 监控个人及团队销售业绩，制定策略以达成或超越月度、季度及年度目标。

2. **客户关系管理**
- 作为客户的首要联系人，负责所有沟通渠道，包括电话、WhatsApp、邮件及面对面交流。
- 以专业、真诚及具备知识性的态度，快速回应客户咨询，确保客户感到被重视和信任。
- 在咨询前做好准备，了解客户历史与目标；咨询后进行持续跟进，确保客户理解、满意及留存。
- 与客户建立长期信任关系，认真倾听并回应其关切，了解其长远的美学目标。
- 负责客户预约、提醒、改期与取消安排，确保服务流程顺畅。
- 收集并分析客户反馈，持续优化服务质量，提升客户忠诚度与口碑。

3. **客户服务卓越**
- 在治疗前、中、后期提供卓越的客户关怀，确保客户全程安心、透明与舒适。
- 以专业和同理心处理客户投诉或问题，并在必要时上报。
- 向客户讲解治疗后的护理须知、护肤方法及产品使用技巧，帮助其获得最佳疗效。
- 主动向客户介绍促销活动、新疗程、产品发布及套餐方案，确保符合客户需求。
- 确保客户隐私与机密信息得到严格保护，始终保持最高标准的保密与专业。

4. **行政与运营支持**
- 维护准确有序的销售文件，包括发票、采购单、合同及治疗方案。
- 与库存及物流团队协作，确保护肤产品、设备或耗材的供应及时。
- 准备咨询资料、治疗展示图及产品介绍，提升客户体验。
- 协助市场推广，跟进优惠活动、客户互动及节日促销，确保执行顺利。
- 持续更新对产品、疗程、科技及行业趋势的了解，增强咨询的专业度与可信度。

5. **团队协作**
- 作为销售、运营及临床团队之间的桥梁，确保客户获得一致且无缝的体验。
- 积极参与内部会议、头脑风暴及培训，确保与公司目标保持一致。
- 协助策