Zendesk Administrator

**Primary Job Purpose**

To custom code API based features to maximize Zendesk functionality, to take action on requests on enabling and customizing features available in Zendesk(in the back end and front end), to do the customisation of source codes to comply with current and future brand guidelines which are not available in Zendesk default settings and functions. To implement API based integration with SalesForce intending new innovative self service offering and assisting in Crowdin and Zendesk integration with the purpose of pull and push automation.

**Responsibilities**
- To assist in enabling needed functions in Zendesk and customizing codes with the intention of improving Help Center performance.
- API function and integration of Zendesk with other CRMs to enable us maximize the use of all Zendesk capabilities that mostly relies on API and custom development.
- Customize codes to let us use interactive tables and maps in our Help Center contents
- Customize codes to redirect clients from removed articles to new relevant articles.
- Customize codes to redirect clients from a non existing language to existing languages.
- Create customized Help Center pages(Like video archive page)
- Create and maintain content rating and feedback gathering pop ups.
- Custom code new content pop ups about new products in Help Center’s main page.
- In-house implementation of Help Center redesign and development.
- Assist in implementing new brand guidelines initiatives which need custom coding in Zendesk such as visual and text components alignments(logo, interface, fonts etc.
- Communicate with Zendesk for any function enabling or other requests(Vendor management)
- Assist in enabling, customizing and maintaining other functions in Zendesk.

**Requirements**:

- Advanced Zendesk Administrator knowledge
- Minimum 2 years of experience in software development or as a full stack software developer
- Proven frontend/Backend development experience
- Advanced html5 / CSS3 /JS (Vanilla & at least one JS framework (ReactJS, Vue JS etc) coding skills
- Working knowledge of Python